Top healthcare IT outsourcing companies in the USA

Interesting fact: there are approximately 8,462 project management methodologies to choose from. Every project manager understands that selecting the right methodology is crucial to getting the job right.

So, how to understand which one is right for your project?

There are many various ways to deliver projects. Generally speaking, these ways are our project management models – applying different principles, themes, frameworks, processes and standards to help provide structure to the way we deliver projects.

Agile is one of the more recognizable project management methodologies. This methodology is best suited for projects that are iterative and incremental. It’s a type of process where demands and solutions evolve through the collaborative effort of self-organizing and cross-functional teams and their customers.

Agile is a methodology that has methodologies within itself, such as Scrum and Kanban. Scrum methodology is one of the most popular and simple frameworks to put the principles of Agile into practice.

Let’s talk about the Scrum and how it works

Scrum is a subset of Agile. It is a framework for agile development that helps teams work together with the customers. Much like a sports team training for the big game, Scrum encourages teams to learn through experiences, self-organize while working on a problem, and reflect on their wins and losses to continuously improve. Its goal is to develop, deliver, and sustain complex products through collaboration, accountability, and iterative progress. According to this, it is not surprising that Scrum is the most widely-used one among the teams.

Scrum team roles

• Product owner: The product owner represents stakeholders, which are typically customers.
• Development team: Group of professionals that consists of three to nine individuals who have the business, design, analytical and development skills to carry out the actual work, solve problems and produce deliverable products.
• Project manager: Manager who ensures the understanding and execution of Scrum is followed. The manager’s responsibilities include coaching and motivating the team, removing impediments during the development, and ensuring that the team has the best possible conditions to meet its goals and produce deliverable products.

Phases of Scrum Model

Now, let’s take a look at the main steps of the development process that Scrum consists of.

Step 1. Product Backlog Creation

A product backlog is a list that contains features to be implemented during the development process. It’s ordered by priority and every item is called a User story. A user story is an informal, general explanation of a software feature written from the perspective of the end user or customer. It helps development teams capture simplified, high-level descriptions of a user’s requirements written from that end user’s perspective. The examples below show how these stories can look like:

• As an internet banking customer, I want to see a rolling balance for my everyday accounts, so that I can keep track of my spending after each transaction is applied

• As a manager, I want to be able to understand my colleagues’ progress, so I can better report our success and failures.
• As a customer, I want to receive an SMS when the item arrives, so that I can go pick it up right away.
• As Max, I want to organize my work, so I can feel more in control.

This structure is not required, but it is helpful for defining done.“Why can’t we just write features or tasks instead?”

Step 2. Sprint Planning and Sprint Backlog Creation

The sprint duration is very important so that the user stories are as small as possible. The typical average sprint duration lasts about 2 weeks. If the sprint duration is small, then the advantage is that more customer feedback can be received and most of the errors and bugs can be addressed earlier. If the sprint duration is long, then it allows the developer to work thoroughly.

The next stage is to do the sprint backlog creation. It consists of user stories that will be completed during the current sprint. The scrum team must select the important user stories and make them into smaller tasks. They need to plan on how to get the task completed. The Scrum team should be capable of finishing all these stories on time. Also, one important thing is to prioritize the necessary tasks.

For example, the goal for Sprint: “A website visitor can order a product”. We discuss with the team and product owner how to implement this. Roughly, customers have to go through three steps to order something: 1) select a product, 2) enter address and billing information, 3) perform the payment. We discover several exception paths. After the discussion about what technology we will use for this goal and how the team will implement this functionality, we start creating the Sprint Backlog.

Below are some of the items that can end up on the Sprint Backlog:

• When an order is placed, send an email to the sales department;
• Allow customers to pay for their order by credit card;
• Encrypt user information in order (e.g. email, address);

Step 3: Working On Sprint and Scrum Meetings

The actual user stories are moved as small tasks in the sprint backlog, where the actual work starts. This is where the implementation of a software application, such as website development, begins.

To begin with, a task board is made with a lot of cards is used. The cards specify the details about the tasks such as assignee, work details, due date or the time duration, etc. The cards can be arranged according to their importance. When work on a task has been started, the corresponding sticker is moved from the “To do” field to the “In progress” one. When work is completed, the sticker can be moved to the “Testing” field, and after the task is successfully tested, the sticker goes to the “Done” field.

For this activity, we use specialized software JIRA and Trello for this task.

In this step the scrum meetings are important as it is done to track the progress status and who is doing what status. The burndown chart is the output of this meeting, as it provides the details about how many tasks are completed and if there are any issues or problems in completing the tasks in the “Work In Progress” columns.

It is also important to notice one more Scrum feature is Daily Scrum meetings. These meetings’ main purpose is to get full information about the current project status and make sure that all team members are on the same stage. During Scrum meetings, every single team member should tell what he has done for the day, which tasks will be the next, and what problems team members faced during the work.

Day by day Scrum meetings help increase the flexibility of the development process. They also allow understanding of what changes should be made.

Step 4. Testing, Product Increment and Sprint Review

The result of every sprint in Scrum is a potentially shippable product increment that can be presented to the customer. After each iteration, the development team creates a new version of a software product and adds new features with increased value. In the end part of every sprint, there is Sprint Review where the overall results can be demonstrated and analyzed. According to this info, the stakeholders can make a decision about further project changes and plan the next sprint.

Step 5. Retrospective and Next Sprint Planning

Retrospective’s main goal is to consider the results and the ways how to improve the development process on the next step. The team should talk about the lessons learned and the pitfalls that were during the development part. An important feature is to improve the work of the Scrum team as a whole. The team should conclude what went well during the working process and what can be done better during future iteration. When the ways of improvement are defined, the team can start and concentrate on the next sprint planning.

Project Closure

The project closure phase represents the final phase of the project management. Around this time, the final product is ready for delivery. Here, the main focus of the project manager and the team should be on product release and product delivery. In this stage, all the activities related to the project are wrapped up.

Once the product is handed to the customers, the documentation is finalized and the project is closed.

Conclusion

The main differential features of Scrum are flexibility and constant progress. It’s provided mostly by regular communication and close cooperation between the stakeholders at each step.

When the sprint is done, the customer can assess the working product functionality at the current iteration and make decisions about how the project should evolve during the next sprints.

Use Case: Web Development

Problem Statement: Important changes need to be implemented on an existing company website.

Scrum team roles:

1. Product Owner: Team Lead
2. Development Team: Developers
3. Scrum Master: Project Manager

Basic Flow of Events:

1. The website needs to be updated.

Using Scrum:

1. Product Owner creates a backlog, i.e. the prioritized changes to make.
2. The development team and the QA team is created.
3. Sprint of 7 days is decided.
4. Project manager is assigned to set up the meetings and help with issues.
5. Tasks are assigned to the team
6. A daily 15-minute Scrum is set up for holding team meetings
7. The website is updated each day with the work done
8. QA notifies issues on the same day
9. Each week, the Sprint Review meeting is held with the CEO for an update on progress

Scrum is best suited for projects that consist of teams of less than seven people who need a flexible approach to deliver a product or service.

The modern financial world dictates its own rules. By including the critical success factors in this area, one can distinguish effective management of relations with the client. Reliable CRM solutions guarantee this goal because they contribute to optimizing many processes, thereby increasing productivity and taking customer interaction to a new level. In this article, we would like to share with you the best CRM systems that have been created, taking into account the characteristics and needs of modern financial companies.

What Is CRM for Financial Services?

CRM for financial services is software designed to manage customer contacts and improve comprehensive business performance. The main goals of financial CRM software are to automate processes, provide detailed analysis of client data to understand customer requirements better, reduce financial costs, and increase the effectiveness of strategic planning. Thus, all of the above in the complex helps to boost profits and strengthen the company's and brand's positions in the market.

How to Choose a CRM for Financial Services

Let's not argue that choosing CRM software for banking industry is difficult. However, we are ready to help you with this task by providing detailed tips.

First, you should clearly define the specific goals and the needs you intend to achieve/satisfy using CRM in financial services. Do you need only a system to manage customer relationships, optimize marketing campaigns, or increase sales? Or do you want it all together? Once you decide on your own goals, you can automatically narrow down the range of potential options. 

Regarding security, you have to be sure that the CRM system fully complies with modern data protection standards and is designed considering all reliable encryption mechanisms. This not only reduces the risk of data duplication but also maximizes the efficiency of your work processes.

It is also worth checking the CRM provider's support and training. Reliable support and the opportunity to receive professional training guarantee rapid business growth without downtimes and human-made errors. That’s why you should research reviews about your chosen service provider to see how comprehensive their support is.

In the end, the cost of the CRM system should not be devalued. Conduct a comparative analysis of various CRM systems, taking into account both initial costs and, accordingly, future costs, including further maintenance and updating.

Therefore, the main recommendation is to choose a system that offers the best balance between its cost and the quality of possible results for your company in finance.

Top 5 CRM solutions for Financial Services Businesses

It's time to share the top-5 CRM solutions for financial services known for their versatility, reliability, and power to manage customer relationships. However, note that each CRM for fintech from our list has its own features, which you should pay attention to while choosing the best option for your business.

Salesforce CRM

Salesforce is one of the leading CRM solutions, and its development team is confident in bringing its expertise to the financial services industry. This system includes tools that have been designed to meet the needs of many private equity firms, as well as the needs of companies working in related fields (banking, mortgage insurance). Within its core is a vast database to better understand customers' needs, habits, and behavior patterns. Other distinctive feature of this software solution is the ability to create custom modules adapted to the individual tasks and goals of a specific business (however, it is important to understand that the cost of deploying and supporting such a customized system will increase significantly). Moreover, it is equipped with AI-based analytics, helping consultants obtain even more valuable customer insights in no time. Among its other benefits are the ability to consolidate disparate data and optimize lead management, as well as almost unlimited scalability and flexibility.

Its disadvantages include that its work fully depends on the stability of the Internet connection and that its price may be too high for growing businesses. In addition, this CRM has a lot of modules, and the initial setup of the system often requires the participation of a narrow-focused specialist.

Envestnet Tamarac CRM

This fintech CRM focuses on helping independent financial advisers provide more personalized investment expertise to individual clients. Envestnet Tamarac CRM offers intelligent real-time reporting to help track customer progress toward their financial goals. The presence of optimized business adaptation processes for new customers is worth noting, as it allows you to quickly and easily create new accounts through Salesforce. This system is built entirely on the Microsoft Dynamics platform with a familiar Microsoft Outlook interface. Also, in the mobile version, consultants can enter the system «as a client», which enables them to see the dashboard exactly as their client would see it.

The cons of this solution include poor collaboration functionality because, as we mentioned above, it was designed initially for individual consultants.

Wealthbox CRM

This platform is flexible enough to be suitable for a wide range of users – from financial consultants to custodians and large firms combining the functions of broker and dealer. CRM data management, multi-channel client communication, and integration with social networking platforms like Twitter. With it, you can customize «under yourself» business processes or rely on business process templates using conditional logic to automate routine tasks. Also, it provides the ability to use Kanban dashboards to track potential financial transactions and keep abreast of how to work with potential clients. Wealthbox CRM is popular because of its low entry threshold.

However, along with all these benefits, this solution has several drawbacks, too. For instance, some users are dissatisfied with the poor householding functionality. In addition, Wealthbox may not be suitable for people who need to sync with Outlook calendar.

Zoho CRM

Zoho financial CRM software helps collect and organize all customer data, including basic CRM-related information, financial documents, financial policy information, and insurance records. This fintech CRM software offers tools for working with so-called «assets under management» to track all your transactions with financial institutions and other companies (here, we mean AUM tools where AUM is Assets Under Management). With built-in support modules (case modules), you can match your customers' needs with more financial data to provide efficient support. It is worth mentioning «Zia» – the Zoho assistant based on artificial intelligence, which adds a thoughtful layer of forecasts and suggestions for customers and helps you know when and how best to contact them.

At the same time, some Zoho users complain about limited customization features, poor reporting capabilities, and inconvenient dashboards.

NexJ CRM

NexJ is an intelligent financial services CRM with highly specialized modules for financial and banking consultants (specifically, they can use the private equity management module). This CRM system focuses on the specifics of the regional market with experience in more than 60 countries, and all this is thanks to the active use of artificial intelligence, machine learning, and data analytics. These technologies, properly implemented in this solution, allow consultants to concretize their financial recommendations. 

In general, NexJ looks and feels like a highly professional system, but some users note that they feel confused when they have to leave their requests on its pricing. 

Conclusion

The range of financial services available today requires the integration of automated software solutions that are practical, flexible, and more affordable than traditional consultants, whose services were only affordable for some.

CRM for financial services, private capital management, debt resolution, and pension planning are sophisticated tools that go beyond conventional databases. They are designed to foster trust and build long-term relationships with your clients. As all financial services are future-oriented, financial CRM systems help you provide brighter and more profitable prospects for your customers, your company, and, of course, your personal and professional success as a consultant. Thus, the financial CRM system allows you to achieve the best financial results for your customers and provide them with the best service.

Nowadays, having a company website is as essential as having an office, domain or telephone number. By 2020, approximately 4.5 billion people, or more than half of the world’s population, are connected in some way to the World Wide Web in order to satisfy their entertainment, education, research and consumer needs.

If your business does not have a website, we provide a number of benefits to you:

1.  It sets the first impression

When your audience visits your website, it gives them their first impression of your business. They will judge your business within seconds. In these first few seconds, you can make a positive or negative impact on your audience. The impression you make on them can either get them to remain on your page and learn about your business, or leave your page and turn to a competitor.

2.  Cost-Effective

Use your website to sell goods and services directly to consumers without various forms such as printed media, radio, television, etc. Having the website will make promoting much easier and less expensive.

3. Online 24/7

Anyone, anywhere and anytime, has access to your website and gets business information and details about your products and services.

4. Advertising and Increase Sales

SEO and online advertising are a great way to be the first company that a potential new customer sees when searching for a product or service online. An effective website with great content can attract many more people and increase sales.

5. Customer Service Online

Websites provide an easier way to handle customer service. In the modern world, people buy products and services using mobile phones to browse the internet.  So, it might help customers find your location while they are on the move. This is especially important for restaurants, cafes, and other eateries, but is also relevant for other businesses.

However, there are a few disadvantages of having a website for your business:

1. Reliability

The information on your website might be updated on a regular basis. Otherwise, you will lose some part of potential customers due to unreliable information on the website.

2. Bad Publicity

If customers are unhappy with your products or services, they may feel the need to reference your website in their reviews or comments. This could potentially be damaging, hurting your reputation and your search engine ranking. Of course, not having a website won’t prevent such things from happening, but it might allow you to monitor and be aware of it.

3. Right development team

It is no secret that there are lots of companies that can design and develop a website. Among the sea of designers and developers, you need to find a team that will understand your business goals and the needs of your customers and convert them into a beautiful website.

Having read that, you might come to the conclusion that having a website is a crucial thing in the digital world, and it is a great opportunity to raise your sales.

Darly team understands this fact, and we are going to show how we can provide your business and your potential customers with a great experience.

At Darly Solutions, we offer two main approaches to creating a website:

Creating a website from scratch

Required knowledge and tools:

1. HTML (Hyper Text Markup Language)

HTML is the basic structure of web pages and web applications, which makes the content semantic to the web browser. Every web page you see on the Internet is written using one version of HTML code or another.

2. CSS (Cascading Style Sheets)

CSS is the language for describing the presentation of Web pages, including colors, layout, and fonts. Without CSS, a web page would look like a large white page with some unordered text and image on it. CSS is the thing that makes it all look pretty.

3. Scripting Languages

HTML and CSS cannot be interactive without scripting languages. To make a dynamic web page that will respond to user actions, you need languages like JavaScript and jQuery. Server-side languages like PHP, Python and Ruby might also be needed over time.

4. Database Management

Database Management allows to organize, store and retrieve data from a computer. Database Management Systems like MySQL, MongoDB and PostgreSQL are used on the server-side to do this job efficiently.

5. FTP (File Transfer Protocol)

FTP is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is used to transfer a website’s source files to its hosted server more easily.

Creating a website with CMS

WordPress is extremely powerful and can run most types of websites. Statistics show that WordPress is currently the most popular CMS (Content Management System) in the world. It powers 27.8% of all sites on the web, with about 50,000 new sites being created daily. With more and more people viewing sites on their smartphones and other mobile devices, it’s really important to have a site that is responsive to these digital demands. With WordPress, most themes come mobile friendly by default. Usually, WordPress is used for creating blogs where you have to work with a big amount of texts and need to edit them all the time.

Design

The success of any website entirely depends on how good its web design is. It is important so much that 38% of the visitors will leave a website if they find the design unattractive. When your audience visits your website, it gives them their first impression of your business. They will judge your business within seconds. In these first few seconds, you want to make a positive impact on your audience.

You can think of web design like selling a car – it could have the most incredible engine, but if the appearance is hideous, people will not be interested in buying it.

Good website design needs a wide range of professionals having expertise in different areas.

Here in this article, we’ll outline the 5 steps to create the perfect design.

1. Set your goal and strategy

2. Research the latest web design trends

3. Select a team for cooperation

4. Decide on your branding

5. Think about positioning and optimization of your content

We’ll run through all the steps in detail below.

Set your goal and strategy

Before you jump head-first into designing your website, you need to be clear on its purpose. Keep in mind that your visitors want to understand what your business is all about in the blink of an eye. Having multiple main objectives is likely to result in confusion.

Once your purpose is clear, the focus shifts towards what action you want visitors to take when they land on your website. Is your site there just to display information? To sell products? To get sign-ups? The answer to this will ultimately dictate how your website looks and feels. Using E-Commerce as an example, one crucial element of your design is your landing page.

Research the latest web design trends

It’s important to note that just because a web trend is current, it doesn’t mean it’s necessarily right for you. You can look at what competitors are doing and analyze the things and features that you like and dislike. Each sector will have different styles, so it’s important to consider this fact.

Select a team for cooperation

Design of your website plays a vital role in your online marketing campaign’s success. If you want to drive the best results for your business, you must invest in designing a website that encourages people to learn more about your business. At Darly Solutions, we have over 4 years of experience designing websites.

We are a full-service IT company that specializes in web development, mobile app development, UI/UX design and so on. Our team of experts will bring their knowledge and expertise to your campaign. We know the importance of web design and can help you create a website you’ll love.

Wireframes, prototypes and mockups form three of the earlier steps of product design. The great way to explain them is to imagine a parallel between them and the human body. The wireframe is the skeleton or the structure of the product. The prototype is the brain or the organ that decides how the human should move and interact with something. The mockup is the skin, hair, and facial features, or brand, that make the human instantly recognizable.

Decide on your branding

Color is one of the brand’s biggest communication tools. In fact, according to Color Matters, a signature color can boost brand recognition by 80%. There’s a lot of psychology behind people’s perception of color, so it’s important to understand how it’s used in relation to your industry.

Most brands have one dominant color, then two or three secondary colors. Blue is the most popular color, with one third of the top 100 brands using it in their logo.

There are many factors that should be considered like colors, font style, imagery etc. In this case, a professional designer can help and suggest a solution based on your business and your requirements.

Think about positioning and optimization of your content

There are two things that you need to consider: positioning and optimization.

Recent research shows that website users scan a page in a shape that resembles an ‘F’. This is why navigation bars on websites are nearly always displayed across the top of the page. It’s the first thing people are drawn to when landing on the site.

Optimization is the process that helps content rank higher on search engines (primary example being Google). Search Engine Optimization (SEO) can increase the quality or quantity of people landing on your pages.

Conclusion

After all of that, congratulations! Your website is now live. You can publish it, but it’s time to check if everything works before you go live! Ask your family, friends, and colleagues to test the site in preview mode (all website builders and E-Commerce platforms will have this), and see if they find anything wrong. You can even get members of the public to test it too. Always take the time to properly check your website. After that, you’re ready: publish your site!

Now, you’re the owner of a live website. But, if you think that you can kick back and relax now, you are quite wrong. Regularly checking the growth and performance of the site will be your responsibility.

However, you can connect your website to tracking tools or at least have an analytic app to install. Alternatively, you can connect your site to Google Analytics.

The truth is, a web designer’s job is never truly done. If you just sit back and admire your work, others will overtake you. So, you need to keep on top of your site’s performance and check for design trends updates.