Top healthcare IT outsourcing companies in the USA
Daria Lymanska
CEO & Founder
August 10, 2024
2
min read
In recent years, healthcare IT outsourcing has become a top solution for healthcare organizations in the United States, and even in 2024, it still holds positions. Actually, the U.S. healthcare IT services market was worth $11.44 billion in 2023 and is expected to grow to $52.59 billion by 2033. This occurrence continues to grow because of the huge demand for solutions like Electronic Health Records (EHRs), telemedicine, healthcare data analytics, cloud computing solutions, AI-driven diagnostic tools, etc. It is essential for healthcare organizations of different sizes and types, like clinics, labs, fresh startups, and medtech companies that develop hardware.
Outsourcing helps organizations to allocate their resources more efficiently and enables them to invest in other critical areas such as patient care and service expansion. It also helps them avoid any issues connected with strict regulations, because outsourcing companies have expertise in building secure systems for data protection and privacy, so they stay updated with upcoming changes, and implement necessary updates to maintain compliance.
Generally, healthcare organizations in the USA often rely on IT outsourcing for solutions such as:
secure hospital management systems;
telemedicine platforms;
medical billing software;
data analytics tools;
remote patient monitoring;
mHealth apps;
system integrations;
secure cloud storage for sensitive data.
As the healthcare industry evolves, the necessity for improvement and expansion of IT services grows. This is where web and mobile app development, quality assurance testing, software development, and UI/UX design help meet this demand and improve patient care.
Moreover, AI is being integrated into healthcare technologies, providing advanced predictive analytics and automation. This means providers can streamline administrative tasks and improve patient outcomes.
It is more effective to combine the integration of technology and design simultaneously, so when a company handles both development and UI/UX design, it ensures smooth collaboration between teams, helps to detect early issues and reduce the risk of rework or delays. This approach keeps the project on track, improves cost efficiency by minimizing operational expenses, and provides flexibility for adjustments based on client needs. Plus, it helps to match the final product with the original design vision.
If you are looking for outsourcing companies, we suggest you take a look at the top 10 IT outsourcing companies in the USA, with a wide selection of services that focus on healthcare organizations.
Top 10 healthcare IT outsourcing companies in the USA
1. Darly Solutions
Darly Solutions stands out in healthcare IT outsourcing because our full-cycle approach covers everything from UI/UX design to software development and quality assurance. Darly Solutions supports a wide range of healthcare providers, from medical startups to SMEs, including clinics, labs, hospitals, pharmaceutical companies, and diagnostic centers. Additionally, we provide software for medical hardware, such as CT scanners, mammography machines and other diagnostic equipment.
Our company ensures smooth communication between teams and fast project delivery. We can create reliable healthcare solutions such as EHR/EMR, telemedicine platforms, mHealth apps, SaMD, medical billing software, custom MVP solutions, AI-powered healthcare tools, patient portals, hospital management systems, and more.
Our ability to combine development and UI/UX design reduces project costs and speeds up delivery timelines. We also offer mobile app development for both medical professionals and patients so that you can enjoy your experience across iOS and Android platforms, too.
Moreover, we provide project management services such as managing remote teams, overseeing software development, and more to help healthcare providers maintain a seamless development process.
We guarantee high quality, innovative IT solutions, and reliable cooperation by providing a full range of services for the healthcare sector.
2. Lifepoint
With years of experience in the industry, Lifepoint offers healthcare software development services that improve the efficiency of medical operations. Their expertise covers areas like cloud-based systems, data management, and healthcare compliance solutions, which help healthcare organizations monitor processes while maintaining high standards of patient care. Lifepoint's technology ensures seamless integration across multiple platforms, which can help clients boost outreach and guarantee regulatory compliance.
3. Bitcot
Bitcot offers a range of healthcare software development services. They specialize in AI and automation to streamline data management and predictive analytics. Moreover, the company provides consulting and strategy services, they guide clients through technology choices and implementation plans ensuring compliance and security of all healthcare needs. Their system integration services unify disparate systems, while legacy software modernization improves performance and security.
4. Binariks
Binariks provides healthcare software development services and offers custom solutions like telehealth, remote patient monitoring, and cloud-based infrastructure. They focus on developing SaMD and hospital management systems, as well as EHR/EMR and CDMS software. Binariks also builds healthcare insurance solutions, automating interactions between insurers, healthcare providers, and governments.
5. Ntiva
Ntiva offers healthcare IT services that help healthcare providers meet regulatory requirements like HIPAA compliance. They ensure secure, compliant IT solutions and thoroughly understand best healthcare industry practices. Ntiva also improves multi-location workflows by consolidating systems for secure, centralized access across multiple offices. Additionally, they offer data backup and recovery services to protect patient information and maintain business continuity.
6. Scopic
Scopic is a healthcare software development company that has over 16 years of experience. They offer custom solutions for the healthcare industry and use an 8-step workflow to deliver their projects. The process starts with gathering project requirements through a free consultation, then they analyze, make a detailed planning, and go through execution, testing, deployment, and ongoing support. They also offer digital marketing services to improve outreach in the healthcare sector.
7. Glorium Technologies
Glorium Technologies suggests healthcare software development services and focuses on mHealth applications, mental health and meditation app development, medical device software, and IoT healthcare solutions. Their expertise supports healthcare providers in creating digital health tools to improve wellness and streamline medical device functionality.
8. Interexy
Interexy develops healthcare mobile apps for medical professionals and patients. Their solutions integrate seamlessly into the broader healthcare ecosystem and work with pharmacies, prescription systems, and EHR mechanisms. Interexy delivers custom app development to improve homecare and medical services.
9. Velvetech
Velvetech supports a huge list of healthcare organizations, including hospitals, clinics, and pharmaceutical companies. Also, they help medical device manufacturers, biotech, and life science companies accelerate product delivery through innovative software and hardware solutions. For diagnostic centers and medical research, Velvetech offers tools to streamline data management and research efforts. They also provide IT solutions for dental providers and medical education centers.
10. Enterbridge
EnterBridge offers solutions for custom healthcare software development, like Robotic Process Automation (RPA), to automate manual tasks and reduce human error. They also provide tools for mobile workforces, particularly for in-home care, and enable seamless connectivity and centralized data access for better patient care.
Conclusion
When you choose an IT company for outsourcing, we recommend to focus on service providers that offer flexibility, quick delivery, seamless integration, and full-cycle development.
If you need a reliable IT partner for healthcare software development, contact Darly Solutions and get solutions that meet your business needs.
According to data from the Precedence Research resource, the worldwide SaaS market is estimated at USD 358.33 bln in 2024 and is expected to grow up to USD 1,251.35 bln by 2034 at a CAGR of 13.3%. Such demand is due to the ease of deployment of such solutions (instead of local installation, access to them is possible from any device with a purchased license where there is an Internet connection), as well as often extensive customization options. If you would like to launch your own SaaS solution, but are not yet sure about the final list of features, you should consider the SaaS MVP development option.
What Is MVP in SaaS?
A minimum viable product (MVP) in the context of SaaS development is a version of a product where only the key functionality is implemented—that is, the one that determines the value of a specific SaaS solution for the end user. The goal of a SaaS MVP is to reduce development time by cutting down on secondary functionality, and to obtain user feedback to determine the course of implementation of a full-fledged SaaS version.
SaaS MVP Development Benefits
What are the benefits of SaaS MVP development? Let’s find them out right now.
Ability to competently plan a budget and attract investments
Compared to implementing a full-fledged SaaS solution, MVP development is cheaper, since its task is to allow the target audience to test its key functionality in practice, without any excesses in the set of features and user experience (UX) design. This simplifies budget planning, too, as it does not require colossal expenses from the project owners from the very beginning. Also, thanks to this approach to development, its speed increases. Therefore, the working product can be presented to potential investors a few months from the start of work, and it will not just be a business plan in the form of a presentation, but a functioning software solution that can be applied to solve specific tasks. Usually, negotiations regarding further investment in such a project with this strong attribute (an MVP) are successful.
High productivity of the development team
Since an MVP has a limited number of features, your team will be freed from optimizing user interface. Therefore, work on the MVP will proceed faster. In addition, when developing such a software version, your team may gain valuable insights that were initially overlooked—they can also be implemented over time. Finally, when the solution’s functionality is limited, it is easier for developers to identify possible areas for improvement and, thus, address them in further development cycles associated with the launch of a full-fledged SaaS version.
Reduced time to market
An MVP approach allows you to release your solution first. Indeed, given the rapid development of the global SaaS market, this would be a wise move. A couple of months delay needed for implementing a full feature set could cost you the fact that your product's analog will appear and win the audience's favor first. At the same time, by launching your product as early as possible, you will also be able to start refining it earlier, too, ultimately receiving a SaaS platform with a lot of functions and advanced user experience after 9-12 months from the start of work on the project.
Common Challenges of Building a SaaS MVP
Along with all the benefits, it is also worth considering the possible challenges associated with SaaS MVP development.
Impossibility of applying the MVP concept to absolutely all products
It is worth starting with the fact that MVP development is not a universal approach, and not all products allow for feature prioritization. In particular, this applies to the ones in which all functions are interconnected, and it is not possible to single out the most priority ones among them.
Breaks in development cycles
It is important to understand that the release of the MVP in its first version is not always followed by the development of a full-fledged product. Sometimes, the team has to implement one or two more solutions with limited functionality before its participants come to a full understanding of the concept of the SaaS solution. Since the collected feedback may relate to non-overlapping functions of the product, the preferences and dissatisfaction of real users may not be fully covered in the full-fledged product.
The need to adopt new approaches to software development
Quite often, the development of MVP is accompanied by the introduction of radically new practices, such as Agile development and DevOps. In the long term, iterative development and other methods can increase the team's productivity by about a third, but the adoption and training can also take a lot of time for the team.
Possible issues with the program code stability
Typically, MVP development of a cloud-based solution implies speeding up each development stage (in particular, the one related to testing the program code and its optimization). In this regard, it often happens that teams pay insufficient attention to the code stability, and the MVP solution itself becomes susceptible to hacker attacks. That is why, regardless of the chosen development approach and methodology, developers are still better off adhering to generally accepted standards for user data security and using proven authentication/authorization methods, reliable encryption protocols, access rights delimitation, etc.
Difficulty of scaling
Even though the MVP is initially hosted in the cloud, its computing power may not be enough if the product becomes really popular. In this regard, when choosing a cloud provider to ensure a scalable architecture, it makes sense to initially focus on options that allow automatic scaling as the workload on the software changes. Today, such type of service is provided by AWS, Microsoft Azure, and some other cloud vendors.
Problems with long-term budget planning
Lack of a clear understanding from the very beginning of what set of functions will be present in the final solution can provoke difficulties with budget planning, which, in turn, carries certain risks for investors. Therefore, it is important for you as a product owner to discuss with them all possible risks and prospects of your MVP launch strategy at the early stages of your interaction.
How to Build a SaaS MVP
So, how to build SaaS product—you may ask. Therefore, let’s consider the main steps you have to perform to develop an MVP.
Defining the target audience
First, you will need to understand who the target audience of your SaaS solution is and what they expect to get from it. In fact, you will have to collect demographic and behavioral data about your product users to determine the most important functionality for the MVP and provide them with the most comfortable ways to interact with it.
Market research
To give your SaaS solution a unique selling proposition (i.e., to make it stand out from the competition in some way), you will need to conduct preliminary research that will determine both market trends in general and help identify the strengths and weaknesses of your competitors.
Identifying core functionality
Now, you have everything ready to determine the functionality that is the highest priority for your SaaS solution. Usually, this is the functionality that allows you to solve one or two key tasks assigned to your product (that is, without it, it will lose its value for the end user).
Choosing a business model
At this stage, you need to come up with ways to monetize your product. Note that in the context of SaaS, this is most often the purchase of either a license for a certain period of use or access to advanced functionality.
Building a roadmap
Now, you can create a step-by-step plan for implementing your solution, from MVP to launching and supporting a full-fledged SaaS product. Note that this is necessary not only for presenting the prospects of your project to investors and stakeholders, but also for the technical team to make them understand in which direction to move.
Creating an MVP
At this stage, your technical team can begin to build MVP, i.e., implement its user interface, server requests, database requests, alpha testing, etc.
Deploying an MVP and collecting user feedback
Once your team is confident that the MVP meets the previously defined specifications and everything works as intended, you can deploy it to the production environment and begin beta testing—that is, testing it on real users to gather feedback on possible improvements. After that, you will have to prioritize the aspects highlighted by users and plan to implement them in subsequent development cycles.
How to Accelerate SaaS MVP Development
Finally, let’s consider a number of best practices that will help you speed up the SaaS MVP development process:
Use Backend as a Service (BaaS) and low-code solutions to reduce the amount of work for your backend and frontend specialists, respectively;
Choose a time-tested technology stack that all members of your development team are familiar with;
Delegate individual tasks within your project or the entire project to an outsourcing service provider to eliminate the need to urgently search for talent with the necessary skills;
Establish processes for collecting feedback from users from the very beginning of work on your project.
SaaS MVP Development with Darly Solutions
Would you like to build an MVP as a Service solution and are looking for a seasoned team of developers who will bring your business idea to life? In this case, feel free to contact us. MVP as a Service is one of the key areas of our activity, which you can see for yourself by requesting our portfolio. You can also entrust us with individual tasks within your project, such as QA testing or, for example, UI/UX design. Whatever the list of our services you choose, rest assured that you will be satisfied with the results of our cooperation!
In web development, selecting the right platform is key. Webflow and WordPress each offer unique advantages tailored to different needs. This article compares these platforms to help you make an informed decision for your project.
Webflow
Webflow is an innovative platform that allows designers and developers to create impressive and responsive websites without the need for extensive coding knowledge. Its intuitive drag-and-drop interface offers a refreshing approach to web design, allowing users to visually craft layouts and interactions.
Advantages and Key Features of Webflow
Webflow is designed to empower designers and developers with its comprehensive suite of tools. From crafting visually stunning layouts to managing content and e-commerce effortlessly, Webflow simplifies every aspect of web creation:
Visual Design Capabilities: Offers a user-friendly interface for creating pixel-perfect layouts and custom styling without extensive coding.
Responsive and Interactive Design: Creates designs that automatically adjust to different devices and allow adding customized interactive elements and animations.
Integrated CMS and E-commerce: Offers comprehensive tools for managing content and building online stores, supporting dynamic, content-rich websites.
Clean Code Generation: Produces clean, efficient HTML, CSS, and JavaScript, enhancing site performance and SEO.
Simplified Hosting and Publishing: Makes website deployment quick and efficient, directly from the platform.
Drawbacks of Webflow
While Webflow is a powerful tool for website design, it comes with certain limitations that might affect its suitability for some projects:
Pricing: Webflow may be costlier than alternatives like WordPress, especially for hosting and advanced features, which could strain the budgets of smaller projects or independent creators.
Learning Curve: Despite its user-friendly design interface, Webflow can be challenging to master for those new to design principles or who need to use its more advanced functionalities.
Limited Extensions: Webflow has fewer third-party integrations and plugins compared to WordPress, potentially restricting its ability to meet specific customization needs or add unique functionalities.
Scalability: While suitable for medium-sized projects, Webflow may not offer the same level of flexibility for hosting or scaling up large websites as some other platforms.
Webflow Websites Examples
Webflow's powerful design tools are used by a diverse range of businesses to improve their online presence and make digital interactions more efficient. Here are some examples of big companies from different areas using the power of Webflow:
Dell Design System—An online resource for designers and developers, providing Dell-branded design assets, patterns, and guidelines to ensure consistent and high-quality user experiences across Dell's products.
DropboxSign—An electronic signature platform that offers intuitive signing, sending, and managing documents online. Integrates with tools like Google Drive and Salesforce, maintaining high security and compliance standards.
Michael Kors—A luxury fashion brand utilizing Webflow for the presentation of their seasonal collection. Features include Runway videos, a detailed Lookbook, and a direct link to their e-commerce site.
WordPress
WordPress is a long-standing leader in the web development landscape. It offers a dynamic ecosystem of themes, plugins, and customization options, addressing a wide range of website requirements, spanning from blogs to corporate portals.
Advantages and Key Features of WordPress:
WordPress stands out for its flexibility and wide range of functionalities that cater to diverse website requirements. Here we highlight the platform’s main features that enable users to effectively tailor, manage, and enhance their websites:
Flexibility: WordPress's extensive library of themes and plugins provides incredible flexibility, enabling users to tailor their websites to specific needs.
Content Management: WordPress excels as a content management system, making it ideal for bloggers and content creators.
E-commerce: With the WooCommerce plugin, WordPress can handle e-commerce needs effectively, and its vast plugin directory allows for various functionalities.
SEO Optimization: WordPress offers plugins and features that facilitate search engine optimization, helping websites rank better in search results.
Large Community: WordPress boasts a massive community of developers, designers, and users, ensuring ongoing support, updates, and resources.
Drawbacks of WordPress
While WordPress is a flexible and powerful platform, managing it effectively comes with certain challenges. These drawbacks can affect the efficiency and security of websites, especially if not properly addressed:
Security Issues: WordPress sites can be vulnerable to security threats if not properly maintained, especially due to outdated plugins or themes.
Performance: Without proper optimization, WordPress sites can suffer from slow loading times, particularly as the number of plugins and customizations increases.
Maintenance: Keeping a WordPress site updated with all the latest plugin and theme updates can be time-consuming and requires regular attention.
Plugin Overload: While the vast number of available plugins allows for extensive customization, relying too heavily on them can lead to compatibility issues, potential security vulnerabilities, and a decrease in site performance.
WordPress Websites Examples
WordPress empowers a wide variety of businesses and organizations to manage their online content effectively. Here are some standout examples of how leading organizations use WordPress to manage and enhance their digital presence:
TechCrunch is a leading technology news site that uses WordPress to manage and publish extensive content efficiently.
Sony Music represents how major corporations use WordPress for content-heavy websites with a need for robust content management systems.
The TED Blog uses WordPress to manage its rich content, including articles and TED Talk summaries, effectively integrating multimedia elements to engage a global audience.
Summary
In conclusion, when considering Webflow or WordPress, your choice depends on your specific needs. If you're a designer seeking a seamless blend of creativity and functionality, Webflow stands out. Its responsive capabilities, dynamic interactions, clean code generation, and user-friendly hosting make it a prime choice for creating websites that captivate and engage visitors. While WordPress's content management system versatility and vast ecosystem are valuable, Webflow's focus on elevating the design process and simplifying development workflow make it the preferred platform for those aiming to craft visually stunning and interactive websites without diving deeply into coding intricacies. Whether you're an experienced designer or a novice, Webflow empowers you to bring your web design visions to life.
The future of healthcare is digital. In 2022 alone, the global patient portal market reached $2.9B, as the Grand View Research reports. By 2030, it’s projected to grow even higher—at a CAGR of 19.44%. This trend reflects how public and private healthcare organizations strive to digitize paper documentation and automate everyday business operations.
Indeed, the stakes in healthcare are high. Even minor errors can lead to incorrect diagnoses and worsen patients’ conditions. This is where patient portal software greatly minimizes errors, particularly those caused by human factors
Below, read on how to create a patient portal. We’ll analyze the target audience’s needs, dive into the most successful examples of its implementation, and examine the nature of the target audience's requirements.
What is a patient portal system?
An online patient portal is a web or mobile solution (usually for Android and iOS platforms) that gives patients access to medical records, helps schedule appointments in a few clicks, and easily communicate with healthcare providers at any time.
By automating the interaction between the parties via the patient portal, organizations can improve the quality of care while making their services more accessible and convenient for patients.
In particular, modern patient portal requirements are:
Fast and secure access to their medical data and records with guaranteed privacy protection.
High-quality medical services without the need to wait in long queues.
A clear understanding of the treatment plan and progress.
Healthcare organizations instead aim to:
Reduce their administrative costs – in particular, for maintaining paper documentation.
Maximize personnel efficiency without the risk of burnout.
Increase patient satisfaction through transparent interaction and remote patient monitoring.
Comply with the healthcare regulations.
Reach a new level of income by reducing expenses and attracting new patients.
That is why the patient portal system is the one-stop solution that, if implemented correctly, covers all the above-mentioned needs. This is typically achieved through the following features:
Access to medical records (including medical history and test results).
Appointment booking (with the option to select the date, time, and doctor).
Online consultations (for example, via video calls and chats with doctors).
Repeat prescription orders (automatic issuance of electronic prescriptions and reminders for refills).
Online bill payment.
Personal data management (including patient contact information).
Push notifications (reminders for upcoming visits, tests, vaccinations, etc.).
Educational materials.
Feedback tools (surveys for patient satisfaction and forms for submitting complaints, etc.).
Types of patient portals: Which fits your healthcare needs?
Generally, there are two global types of patient portals: integrated and standalone. The former is presented as a component of electronic health records (EMR/EHR) and is fully tied to the infrastructure of a healthcare facility. Integrated portals ensure uninterrupted data exchange between doctors and patients but, in the case of ready-made solutions, are limited by the functionality offered by the specific healthcare provider.
Standalone portals, however, come in two forms: SaaS and on-premise. The former are hosted in the cloud and are available by subscription, which is especially convenient for healthcare providers within small organizations. Their advantage is quick deployment and configuration. At the same time, their customization options are often limited.
As for the second category, these are software solutions installed on local servers of a specific healthcare organization. They provide comprehensive control over data but require significant infrastructure and support costs. They can also be difficult to scale and integrate with third-party solutions.
It is worth noting that every medical organization has its own regular processes and specific business tasks distributed among different departments. In particular:
The reception desk keeps track of patient records.
Laboratories collect, process, and store test results.
The finance department is responsible for payments and insurance processes.
Doctors and medical personnel work with medical records and appointments.
All the above processes can rarely be integrated into a single system, which makes it difficult to automate them using only one off-the-shelf patient portal. Moreover, medical institutions vary greatly in specialization (including clinics, dentistry, laboratories, hospitals, etc.), and ready-made products do not always meet their needs.
If we add to this the need to comply with regional security standards for patient data, it becomes clear that out-of-the-box solutions may not be viable. This is the main reason why healthcare organizations are increasingly resorting to custom healthcare portal development.
Patient portal requirements: Key features and functionalities
Now, let's check the main functionalities and features that should be integrated into a patient portal.
User authentication and access management system
This portal component uses OAuth 2.0 and OpenID Connect for secure login. It protects users' credentials and enables multi-factor authentication. Usually, developers provide multi-level access with restrictions based on user roles (including patients, doctors, administrators, etc.).
At the same time, when implementing role-based access, it is important to adhere to widely recognized patient data security policies, such as HIPAA and GDPR. Specifically, doctors and administrators should have full access to all patient data. In contrast, individual patients should only be able to view, edit, and delete their info.
Medical data storage
The storage is located on local or cloud servers using AES-256 and TLS 1.3 for data encryption. By the way, many cloud vendors have ready-made solutions for healthcare organizations that meet the standards of patient data privacy (including AWS HealthLake, Azure Healthcare, and others). It is also crucial to ensure that such storage is protected against data misuse and unauthorized access.
Integration with EHR systems
This integration is necessary for consolidating patient data. Thus, developers must adhere to FHIR and HL7 standards to ensure compatibility and data exchange. As for the integration itself, if we are not talking about legacy solutions, it is carried out through an API.
Finally, to ensure that the patient portal system complies with the requirements of the National Coordinator for Health Information Technology (particularly, the ONC's Cures Act), it is essential that the platform could get full access to the patient, with all the ability to edit and delete.
Appointment schedules, doctors’ cards, and telemedicine tools
The first two components involve creating a catalog with therapists’ information and a scheduling system where patients can book visits. This can be achieved through RESTful API to synchronize with hospital calendars. Also, integrating with trusted video communication platforms like Zoom Healthcare can facilitate direct communication between patients and doctors.
Automation of bill calculations and online payments
Online payments are processed through integrations with payment gateways like Stripe or PayPal. In general, they must support PCI DSS standards. As for the automated billing system, this is essentially a regular calculator that “pulls up” data on the cost of services selected by the patient and sums them up (minus insurance and benefits, if any).
Integration with wearable devices
This is necessary so that doctors can monitor the condition of patients in real time. To do this, developers use APIs to collect data from devices (for example, from Apple HealthKit or Google Fit, as well as more specialized IoT equipment). At the same time, they must also implement a mechanism for obtaining prior patient consent to collect personal data.
Messaging
It also makes sense to integrate a chat (with the ability to attach media files) for interaction with doctors, supporting end-to-end encryption (E2E) and using WebSockets protocols that provide real-time messaging.
User dashboards
The patient portal needs an interface for each user role. Basically, it should adapt the data and tools for doctors, admins, and patients. Among other things, it can also be enriched with advanced analytical tools. For example, Power BI or Tableau can be used to generate reports and visualize data (assessing attendance dynamics, treatment results, patient satisfaction, etc.).
How to develop a patient portal software: From concept to launch
When it comes to custom solutions, our telehealth website development services are provided in several subsequent stages. Let’s consider them in detail.
Ideation and requirements analysis
At this stage, our team consolidates the portal concept of custom healthcare portal development, according to your business goals, unique aspects of your internal business processes and IT infrastructure, the needs of the target audience, and an analysis of competitors’ strengths and weaknesses. Based on this blueprint, we create documentation indicating functional and non-functional requirements.
Architecture design
From now on, our patient portal development team has everything ready to define the project's technological stack (for the frontend, backend, and database) and choose a specific architectural approach. We also approve the necessary third-party Integrations (including EHR, payment gateways, telemedicine solutions, etc.).
Finally, we select tools and protocols to ensure our portal has a proper security level, including data encryption, user authentication/authorization methods, diagrams of interaction between components, etc.
UI/UX design
This stage involves building interface prototypes and gradually transforming them into a full-fledged design after usability testing. At the same time, our patient portal app development experts always take into account the requirements for the accessibility of the user interface. Basically, they are most accurately outlined in the WCAG 2.1 and ADA guidelines.
Development
Now, we can start working on the frontend and backend of the patient portal. Once individual functional modules are ready, we conduct unit testing to prevent hard-to-fix bugs at later stages of the project. This stage also involves the implementation of security mechanisms and integration with third-party solutions.
Testing and quality control
When the code base is ready, our patient portal development experts conduct rigorous testing, including functional, load, security, usability, etc. This stage ensures that the solution meets the best specs and software quality standards in healthcare.
Deployment and launch
Before launching the portal, we prepare all the necessary infrastructure, build a CI/CD pipeline, and set up a monitoring system. If needed, we can train your staff on how to use the portal. After all the previous stages are checked—we usually start deployment.
Post-release support and updates
To better understand its further optimization, our patient portal development experts regularly check the portal’s logs and metrics, collecting feedback. In addition, as post-release bugs are discovered, we fix them and, if necessary, implement new features.
Understanding the needs of your patients
A patient portal and medical website design should fully adapt to the target audience's problems. That is why it is essential to define them in advance. Based on our experience, we would like to highlight the following ones:
Long wait time when making an appointment. Patients often encounter long wait times in phone and in-person queues. A patient portal can help. It lets users book online appointments 24/7 and choose a specialist. In addition, it sends SMS or push notifications to remind patients about upcoming visits.
Lack of full access to medical data. Many patients are forced to visit clinics because healthcare organizations still document their test results manually. The patient portal gives access to electronic medical records, test results, and doctor recommendations, which can be easily downloaded or saved (for offline access).
Lack of understanding of the treatment plans. Patients may find it difficult to track their treatments' progress, which may result in forgotten, delayed, or canceled visits and procedures. To prevent this, portals display the treatment plan and the current status of therapy. In addition, patients get notifications about upcoming procedures, calendars, and recommendations, which is very smart.
Difficulties in paying for medical services. The need for patients to be physically present makes offline payments resource-intensive. Patient portals eliminate this headache with integrated payment systems, allowing users to view their payment history and current bills in just a few clicks.
Insufficient communication with the attending physician. In-person appointments to explain test results and treatment plans can be time-consuming for both patients and healthcare providers. Patient portals streamline this process with online chat and video calling capabilities.
Weak control over the treatment of chronic conditions. Patients with chronic conditions often lack convenient tools for regular monitoring. Portals can address this with real-time health data visualization, medication reminders, and appointment scheduling, as well as integrating with wearable devices for continuous data collection.
Low involvement in the treatment process. Since some patients find it difficult to understand how their actions affect treatment results, the patient portal development team can also add interactive tools to the portal to track patients' treatment progress or provide educational materials. Gamification elements can enhance the effect.
Patient portal development challenges and solutions
In this section, we will analyze the most typical challenges of patient portal software development and the most effective ways to overcome them.
Ensuring compliance with regulations. Telemedicine hugely relies on strong data protection, first—to comply with laws like HIPAA and GDPR, and second—obviously, it is for patient trust. End-to-end encryption, role-based access control (RBAC), and multi-factor authentication are key practices, along with regular system audits and penetration testing to ensure security.
Integration with existing solutions in the organization's IT infrastructure. Many healthcare providers still use older systems that don't easily connect with modern software. To solve this, developers can build 'middleware'—software that acts as a bridge—to automate data transfer between patient portals and other systems, ensuring everything works smoothly.
Ensuring high performance and scalability. Many portals frequently freeze when user traffic exceeds the original design capacity. To solve this, developers can host the portal in a cloud environment that scales as users grow and use a microservice architecture to balance the workload across the portal's services. Additionally, they can optimize a database through indexing and caching.
Ensuring intuitiveness. Since the target audience of patient portals is diverse (including the elderly, people with disabilities, and people with no technical literacy), there should be universal access to the full use of all portal functionality.To solve this, during the development of the patient portal software, the team should conduct user research and surveys to guide and optimize the software effectively. They should also adhere to the compliance of this software with the WCAG 2.1 guidelines.
Accessibility on mobile OSes. As patients increasingly manage their healthcare on digital devices, patient portals must offer a seamless mobile experience. Poor mobile optimization can lead to slow loading times and display issues. Developers can address this by building progressive web apps (PWAs) or cross-platform solutions, implementing offline access for key features, and optimizing content loading with techniques like lazy loading and data compression.
Patient portal software cost: What to expect
The cost of telemedicine app development depends on project complexity, the team involved in the patient portal software development process, geographic location, development timeline, and the scope of features. Let's examine each of the points that influenced the cost in detail:
1. Project complexity
Basic consultation apps with user registration, appointment scheduling, video calls, and messaging: $30K-$100K.
Advanced telehealth platforms with multi-user portals, integrated EHR, and health analytics: $100K-$300K+.
Telemedicine platforms with IoT/AI integration: $250K-$500K.
2. Team composition
A typical team for creating a basic patient portal usually includes:
2-3 developers: Where 1-2 are front-end developers, and 1 back-end developer.
The project manager: Tracks the project goals and wins.
QA specialist: Tests the app to make sure it works correctly.
3. Development timeline
The time it takes for patient portal software development also affects costs. Most telemedicine apps take between 2 to 6 months to develop:
Simple apps usually take about 2-3 months.
More complex apps may take up to 6-12 months.
4. Geographic location
American tech experts can be expensive. For example, a front-end developer might earn over $100K annually, about $8K monthly. He might charge between $70K-$80K for a three-month project.
Hiring remote developers can save you money. For instance, Eastern European developers or other regions often charge between $2,500 and $3,500 monthly. You can easily hire a similar team for about $30K to $40K for the same project.
If you want to find out the patient portal software cost in your case, please fill out this contact form.
Improving patient outcomes with data management: A case by Darly Solutions
From theory to practice—let's examine our relevant Darly Solutions experience through a top case from our portfolio.
In particular, we were approached by a HealthTech company specializing in consolidating unstructured medical data for organizations in the healthcare sector. They needed a custom digital solution to monitor clinical data.
Faced with a tight deadline and the need for high precision, we meticulously planned and assigned all the UX/UI design, web development, QA, and project management tasks. We also reviewed the team's work schedule, as some members had to work overtime. Finally, we carefully chose the technology stack. We settled on Angular, HTML, CSS, Docker, ngRx, TailwindCSS, NGX Pagination, and JSON.
Finally, our efforts paid off. We launched the product on time and met all design, functionality, and quality standards. As a result, the client has a competitive product with all the chances to thrive in the innovative telemedicine sector.
In general, the future of patient portal software development is closely connected with the fast development of modern technologies, such as:
Artificial intelligence and machine learning. These technologies will personalize the portal and related healthcare services. AI-powered chatbots, including ones with recognition of human voice commands, will assist with scheduling appointments and answering FAQs. In advance, machine learning can also analyze patient data and symptoms to provide preliminary diagnoses.
Blockchain. The introduction of blockchain technologies in patient portals can be aimed at more secure storage of their medical records and ensuring access to them only to authorized users. In addition, with its help, each interaction with data (adding, editing, and deleting) will be recorded, increasing the system's transparency.
Virtual and augmented reality. These technologies can form the basis of next-generation telemedicine solutions. In particular, in the future, patients will be able to interact with doctors at a distance without reducing the quality of service. AR interfaces will also help inform patients about upcoming treatment plans.
Internet of Things and integration with wearable devices. IoT solutions can provide end-to-end RPM in real-time (for example, portals will be able to collect and analyze data on the patient's pulse, blood pressure, oxygen level, and activity). Based on this data, doctors can receive instant notifications of critical changes regardless of patients' locations.
Big data and business intelligence. Examples of patient portals use big data to identify trends, such as tracking the rise in the incidence of a particular virus or assessing the effectiveness of treatments. Also, end-to-end medical data analysis ensures timely prediction of exacerbation of chronic diseases. Finally, doctors and administrators of healthcare institutions will be able to monitor departments' workloads and optimize appointment scheduling.
Biometric identification. Biometric mechanisms can give users access to the portal through fingerprint, face, or voice scanning, making the authorization process more secure and easier.
Conclusion
Now you know everything about patient portal development and can safely choose an off-the-shelf solution or search for a team to implement a custom one. If the second option is closer to you but you would not like to turn the search process into a real headache, you can contact us, and we will be happy to discuss the details of our future cooperation to implement your idea.
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