Top CRM Solutions for Financial Services Businesses
Daria Lymanska
CEO & Founder
July 3, 2024
2
min read
The modern financial world dictates its own rules. By including the critical success factors in this area, one can distinguish effective management of relations with the client. Reliable CRM solutions guarantee this goal because they contribute to optimizing many processes, thereby increasing productivity and taking customer interaction to a new level. In this article, we would like to share with you the best CRM systems that have been created, taking into account the characteristics and needs of modern financial companies.
What Is CRM for Financial Services?
CRM for financial services is software designed to manage customer contacts and improve comprehensive business performance. The main goals of financial CRM software are to automate processes, provide detailed analysis of client data to understand customer requirements better, reduce financial costs, and increase the effectiveness of strategic planning. Thus, all of the above in the complex helps to boost profits and strengthen the company's and brand's positions in the market.
How to Choose a CRM for Financial Services
Let's not argue that choosing CRM software for banking industry is difficult. However, we are ready to help you with this task by providing detailed tips.
First, you should clearly define the specific goals and the needs you intend to achieve/satisfy using CRM in financial services. Do you need only a system to manage customer relationships, optimize marketing campaigns, or increase sales? Or do you want it all together? Once you decide on your own goals, you can automatically narrow down the range of potential options.
Regarding security, you have to be sure that the CRM system fully complies with modern data protection standards and is designed considering all reliable encryption mechanisms. This not only reduces the risk of data duplication but also maximizes the efficiency of your work processes.
It is also worth checking the CRM provider's support and training. Reliable support and the opportunity to receive professional training guarantee rapid business growth without downtimes and human-made errors. That’s why you should research reviews about your chosen service provider to see how comprehensive their support is.
In the end, the cost of the CRM system should not be devalued. Conduct a comparative analysis of various CRM systems, taking into account both initial costs and, accordingly, future costs, including further maintenance and updating.
Therefore, the main recommendation is to choose a system that offers the best balance between its cost and the quality of possible results for your company in finance.
Top 5 CRM solutions for Financial Services Businesses
It's time to share the top-5 CRM solutions for financial services known for their versatility, reliability, and power to manage customer relationships. However, note that each CRM for fintech from our list has its own features, which you should pay attention to while choosing the best option for your business.
Salesforce CRM
Salesforce is one of the leading CRM solutions, and its development team is confident in bringing its expertise to the financial services industry. This system includes tools that have been designed to meet the needs of many private equity firms, as well as the needs of companies working in related fields (banking, mortgage insurance). Within its core is a vast database to better understand customers' needs, habits, and behavior patterns. Other distinctive feature of this software solution is the ability to create custom modules adapted to the individual tasks and goals of a specific business (however, it is important to understand that the cost of deploying and supporting such a customized system will increase significantly). Moreover, it is equipped with AI-based analytics, helping consultants obtain even more valuable customer insights in no time. Among its other benefits are the ability to consolidate disparate data and optimize lead management, as well as almost unlimited scalability and flexibility.
Its disadvantages include that its work fully depends on the stability of the Internet connection and that its price may be too high for growing businesses. In addition, this CRM has a lot of modules, and the initial setup of the system often requires the participation of a narrow-focused specialist.
Envestnet Tamarac CRM
This fintech CRM focuses on helping independent financial advisers provide more personalized investment expertise to individual clients. Envestnet Tamarac CRM offers intelligent real-time reporting to help track customer progress toward their financial goals. The presence of optimized business adaptation processes for new customers is worth noting, as it allows you to quickly and easily create new accounts through Salesforce. This system is built entirely on the Microsoft Dynamics platform with a familiar Microsoft Outlook interface. Also, in the mobile version, consultants can enter the system «as a client», which enables them to see the dashboard exactly as their client would see it.
The cons of this solution include poor collaboration functionality because, as we mentioned above, it was designed initially for individual consultants.
Wealthbox CRM
This platform is flexible enough to be suitable for a wide range of users – from financial consultants to custodians and large firms combining the functions of broker and dealer. CRM data management, multi-channel client communication, and integration with social networking platforms like Twitter. With it, you can customize «under yourself» business processes or rely on business process templates using conditional logic to automate routine tasks. Also, it provides the ability to use Kanban dashboards to track potential financial transactions and keep abreast of how to work with potential clients. Wealthbox CRM is popular because of its low entry threshold.
However, along with all these benefits, this solution has several drawbacks, too. For instance, some users are dissatisfied with the poor householding functionality. In addition, Wealthbox may not be suitable for people who need to sync with Outlook calendar.
Zoho CRM
Zoho financial CRM software helps collect and organize all customer data, including basic CRM-related information, financial documents, financial policy information, and insurance records. This fintech CRM software offers tools for working with so-called «assets under management» to track all your transactions with financial institutions and other companies (here, we mean AUM tools where AUM is Assets Under Management). With built-in support modules (case modules), you can match your customers' needs with more financial data to provide efficient support. It is worth mentioning «Zia» – the Zoho assistant based on artificial intelligence, which adds a thoughtful layer of forecasts and suggestions for customers and helps you know when and how best to contact them.
At the same time, some Zoho users complain about limited customization features, poor reporting capabilities, and inconvenient dashboards.
NexJ CRM
NexJ is an intelligent financial services CRM with highly specialized modules for financial and banking consultants (specifically, they can use the private equity management module). This CRM system focuses on the specifics of the regional market with experience in more than 60 countries, and all this is thanks to the active use of artificial intelligence, machine learning, and data analytics. These technologies, properly implemented in this solution, allow consultants to concretize their financial recommendations.
In general, NexJ looks and feels like a highly professional system, but some users note that they feel confused when they have to leave their requests on its pricing.
Conclusion
The range of financial services available today requires the integration of automated software solutions that are practical, flexible, and more affordable than traditional consultants, whose services were only affordable for some.
CRM for financial services, private capital management, debt resolution, and pension planning are sophisticated tools that go beyond conventional databases. They are designed to foster trust and build long-term relationships with your clients. As all financial services are future-oriented, financial CRM systems help you provide brighter and more profitable prospects for your customers, your company, and, of course, your personal and professional success as a consultant. Thus, the financial CRM system allows you to achieve the best financial results for your customers and provide them with the best service.
A Customer Relationship Management (CRM) system is software that helps businesses manage and analyze customer interactions and data throughout the customer lifecycle. It aims to improve customer relationships, streamline processes, and increase profitability.
Why is CRM important for financial services?
A CRM helps financial businesses optimize processes, enhance customer interaction, reduce costs, and boost strategic planning, leading to increased profits and market strength.
Is CRM necessary for small financial firms?
Yes, CRM can greatly improve customer relationship management, streamline processes, and provide valuable insights, even for small financial firms.
Can CRM systems integrate with existing financial software?
Yes, many CRM systems offer integration capabilities with other financial tools and platforms to streamline operations and improve data management.
The medical field has been developing for ages, but over the past twenty years, we’ve seen the flourishing of healthtech. And it’s not surprising: this technology is a game-changer for patient care, workflow, and life-saving.
The healthcare industry includes producing portable devices to monitor vital signs and online medical consultations provided by modern digital health solutions. And, similarly, every private clinic should have a top-notch website where patients can book an appointment with a doctor.
What are the roles of a medical site?
A communication tool with patients. A site can be easily googled. Also, it contains information about available services and specialists. Thus, it makes it much easier for clients to reach out to you.
A communicational channel. Internet marketing is one of the most effective tools for attracting customers, but you need a web resource to use it. Thanks to a site, you will be able to find customers among users of search engines and social networks.
An image-maker of your organization. You need to give a good impression to make others want to collaborate.
A source of getting feedback and statistical data. Thanks to analytics systems, you can track changes in behavioral factors, perform A/B tests, and monitor the effectiveness of various traffic channels.
So, a medical website must be very comprehensive, secure, and accessible at all hours. To achieve this, it’s important to involve specialists responsible for different aspects of the work at each stage of the healthcare website development.
Key Considerations When Hiring
Before you hire a health tech development company, it’s essential to ensure their team has the necessary hard and soft skills. The task of the dev team will be to make the site appealing to users and customize traffic channels. In turn, the site owner should provide the essential information and approve tasks in time to avoid excess of the final healthcare website development cost and pauses in the work process.
What should you bear in mind while searching web development companies for healthcare?
Relevant experience. The more projects related to medicine they have, the better.
Technical knowledge. Find out if the developers know the required programming languages.
Communication skills. Website development is a team effort not just for the performers but also for the customers, so soft skills are vital here.
Ability to comply with regulatory requirements. The company must know about HIPAA compliance and other legal provisions.
Experience in HeathTech
The company you want to hire must understand your business. That’s why your healthtech development company must be experienced with medical data and technology. Look for the company that has previously worked on similar projects. They could have a background in developing electronic health record systems, medical visualization software, remote care platforms, or other products related to healthtech website development. Companies with extensive experience in this field are well prepared to meet the specific demands of healthcare software development.
Technical Expertise
The company’s tech team should have certain skills required for medical website development. First of all, they need to ensure the security of the medical website. Secondly, it must be able to scale. This will allow you to upgrade a site following current changes like adding new services, functions, categories, or sections. It will also increase functionality and optimize it based on customer requests and company interests.
Another important aspect is defining the right tech stack. The developers must be able to choose a health tech website development programming language that meets business needs. The most popular ones are HTML/CSS, PHP, Python, JavaScript, Java, Ruby, and Swift. The final choice of one or another development tool must be made according to the goal of creating responsive web design and providing a brilliant user experience. The company should also have a skilled designer who can transfer your brand identity into the website’s UX/UI design.
Regulatory Compliance
A team working on a health tech site must guarantee its security as patients leave their personal data there – this can be ensured by its knowledge of how to create a secure website for healthcare providers. Specifically, such websites must meet HIPAA regulations and other confidentiality rules in health care, such as GDPR and PCI-DSS. Make sure the company is aware of these norms and can perform HIPAA-compliant website development.
Communication and Collaboration
Healthcare website development requires ongoing communication between the client and the contractor. For example, in the beginning, you and the tech team will negotiate on choosing the right CMS for the website. Consider hiring only those who are accessible, transparent, and timely. If there are no meetings or any other forms of communication, move on to the next candidates.
Partner’s Reliability
Make sure the chosen company is trustworthy. It must be present on social media and have its website with a portfolio. Seek for clients' feedback on special resources, forums, and social networks. This way, you’ll quickly see what prior customers have said about a company's service delivery. And, if some field-specific media have published case studies about the company’s work, it’s a very good sign.
Compliance with Your Request for Proposal
Once you decide on a candidate, it’s time to write a project proposal. Health tech website development proposals include stating the project’s objective, target audience, budget, and other features specific to your project. This way, the potential company will understand your business needs better and be able to provide an individual proposal.
Impression After Personal Interviewing
A key to successful collaboration lies in communication. Interviewing health tech web developers will allow you to test their understanding of your specific demands and the concept of the website.
Crucial moments to clarify during interviews:
Ask for details about their experience. Get candidates to talk about a project related to health tech they have participated in. Go into detail to assess their role and expertise.
Ask about the development process. Give them thorough questions to test their technical knowledge and figure out the workflow. You can also provide them with a test task to evaluate their skills firsthand.
Uncover their management style. Ask if the team has worked on any cross-functional projects. Look for leadership qualities like guiding, empowering others to succeed, and handling conflicts constructively.
Find out the team membership. Alongside those who are usually present in the technical team, such as engineers, QA testers, and tech leads, there should also be a UX designer.
Ask who will own the code. It’s much better for you if the web development companies for healthcare offer a total handover. Yet, the agreement may include a clause that allows the contractor to keep the code. The worst thing that can happen might be that the company charges you more money because of the constant glitches they fix.
Question what happens if the team fails to meet the deadline. Find out how the company can repay for the lost time.
Portfolio
Ask companies included in a shortlist to demonstrate their previous projects. A voluminous portfolio is usually a sign of a company that has extensive experience. This way, you’ll wind out what they’re capable of. The portfolio will show you if the team can manage challenging projects and meet high regulatory standards. Also, it will show how good and user-friendly their software is. And, naturally, pay strong attention to websites related to the medical field.
Conclusion
Ideally, a website solves several problems of a healthcare business at once. First, it is one of the most effective tools for attracting new clients. It also acts as a channel of communication with existing patients, forms the image of your organization, and allows you to get feedback and collect your customers’ data. All this is possible if the site is developed by the pros. That’s why you should be very picky when you want to hire a health tech development company. Follow the recommendations listed above to find the perfect fit.
The future of healthcare is digital. In 2022 alone, the global patient portal market reached $2.9B, as the Grand View Research reports. By 2030, it’s projected to grow even higher — at a CAGR of 19.44%. This trend reflects how public and private healthcare organizations strive to digitize paper documentation and automate everyday business operations.
Indeed, the stakes in healthcare are high. Even minor errors can lead to incorrect diagnoses and worsen patients’ conditions. This is where patient portal software greatly minimizes errors, particularly those caused by human factors.
Below, read on how to create a patient portal. We’ll analyze the target audience’s needs, dive into the most successful examples of its implementation, and examine the nature of the target audience's requirements.
What is a patient portal system?
An online patient portal is a web or mobile solution (usually for Android and iOS platforms) that gives patients access to medical records, helps schedule appointments in a few clicks, and easily communicate with healthcare providers at any time.
By automating the interaction between the parties via the patient portal, organizations can improve the quality of care while making their services more accessible and convenient for patients.
In particular, modern patient portal requirements are:
Fast and secure access to their medical data and records with guaranteed privacy protection.
High-quality medical services without the need to wait in long queues.
A clear understanding of the treatment plan and progress.
Healthcare organizations instead aim to:
Reduce their administrative costs – in particular, for maintaining paper documentation.
Maximize personnel efficiency without the risk of burnout.
Increase patient satisfaction through transparent interaction and remote patient monitoring.
Comply with the healthcare regulations.
Reach a new level of income by reducing expenses and attracting new patients.
That is why the patient portal system is the one-stop solution that, if implemented correctly, covers all the above-mentioned needs. This is typically achieved through the following features:
Access to medical records (including medical history and test results).
Appointment booking (with the option to select the date, time, and doctor).
Online consultations (for example, via video calls and chats with doctors).
Repeat prescription orders (automatic issuance of electronic prescriptions and reminders for refills).
Online bill payment.
Personal data management (including patient contact information).
Push notifications (reminders for upcoming visits, tests, vaccinations, etc.).
Educational materials.
Feedback tools (surveys for patient satisfaction and forms for submitting complaints, etc.).
Types of patient portals: Which fits your healthcare needs?
Generally, there are two global types of patient portals: integrated and standalone. The former is presented as a component of electronic health records (EMR/EHR) and is fully tied to the infrastructure of a healthcare facility. Integrated portals ensure uninterrupted data exchange between doctors and patients but, in the case of ready-made solutions, are limited by the functionality offered by the specific healthcare provider.
Standalone portals, however, come in two forms: SaaS and on-premise. The former are hosted in the cloud and are available by subscription, which is especially convenient for healthcare providers within small organizations. Their advantage is quick deployment and configuration. At the same time, their customization options are often limited.
As for the second category, these are software solutions installed on local servers of a specific healthcare organization. They provide comprehensive control over data but require significant infrastructure and support costs. They can also be difficult to scale and integrate with third-party solutions.
It is worth noting that every medical organization has its own regular processes and specific business tasks distributed among different departments. In particular:
The reception desk keeps track of patient records.
Laboratories collect, process, and store test results.
The finance department is responsible for payments and insurance processes.
Doctors and medical personnel work with medical records and appointments.
All the above processes can rarely be integrated into a single system, which makes it difficult to automate them using only one off-the-shelf patient portal. Moreover, medical institutions vary greatly in specialization (including clinics, dentistry, laboratories, hospitals, etc.), and ready-made products do not always meet their needs.
If we add to this the need to comply with regional security standards for patient data, it becomes clear that out-of-the-box solutions may not be viable. This is the main reason why healthcare organizations are increasingly resorting to custom healthcare portal development.
Patient portal requirements: Key features and functionalities
Now, let's check the main functionalities and features that should be integrated into a patient portal.
User authentication and access management system
This portal component uses OAuth 2.0 and OpenID Connect for secure login. It protects users' credentials and enables multi-factor authentication. Usually, developers provide multi-level access with restrictions based on user roles (including patients, doctors, administrators, etc.).
At the same time, when implementing role-based access, it is important to adhere to widely recognized patient data security policies, such as HIPAA and GDPR. Specifically, doctors and administrators should have full access to all patient data. In contrast, individual patients should only be able to view, edit, and delete their info.
Medical data storage
The storage is located on local or cloud servers using AES-256 and TLS 1.3 for data encryption. By the way, many cloud vendors have ready-made solutions for healthcare organizations that meet the standards of patient data privacy (including AWS HealthLake, Azure Healthcare, and others). It is also crucial to ensure that such storage is protected against data misuse and unauthorized access.
Integration with EHR systems
This integration is necessary for consolidating patient data. Thus, developers must adhere to FHIR and HL7 standards to ensure compatibility and data exchange. As for the integration itself, if we are not talking about legacy solutions, it is carried out through an API.
Finally, to ensure that the patient portal system complies with the requirements of the National Coordinator for Health Information Technology (particularly, the ONC's Cures Act), it is essential that the platform could get full access to the patient, with all the ability to edit and delete.
Appointment schedules, doctors’ cards, and telemedicine tools
The first two components involve creating a catalog with therapists’ information and a scheduling system where patients can book visits. This can be achieved through RESTful API to synchronize with hospital calendars. Also, integrating with trusted video communication platforms like Zoom Healthcare can facilitate direct communication between patients and doctors.
Automation of bill calculations and online payments
Online payments are processed through integrations with payment gateways like Stripe or PayPal. In general, they must support PCI DSS standards. As for the automated billing system, this is essentially a regular calculator that “pulls up” data on the cost of services selected by the patient and sums them up (minus insurance and benefits, if any).
Integration with wearable devices
This is necessary so that doctors can monitor the condition of patients in real time. To do this, developers use APIs to collect data from devices (for example, from Apple HealthKit or Google Fit, as well as more specialized IoT equipment). At the same time, they must also implement a mechanism for obtaining prior patient consent to collect personal data.
Messaging
It also makes sense to integrate a chat (with the ability to attach media files) for interaction with doctors, supporting end-to-end encryption (E2E) and using WebSockets protocols that provide real-time messaging.
User dashboards
The patient portal needs an interface for each user role. Basically, it should adapt the data and tools for doctors, admins, and patients. Among other things, it can also be enriched with advanced analytical tools. For example, Power BI or Tableau can be used to generate reports and visualize data (assessing attendance dynamics, treatment results, patient satisfaction, etc.).
How to develop a patient portal software: From concept to launch
When it comes to custom solutions, our telehealth website development services are provided in several subsequent stages. Let’s consider them in detail.
Ideation and requirements analysis
At this stage, our team consolidates the portal concept of custom healthcare portal development, according to your business goals, unique aspects of your internal business processes and IT infrastructure, the needs of the target audience, and an analysis of competitors’ strengths and weaknesses. Based on this blueprint, we create documentation indicating functional and non-functional requirements.
Architecture design
From now on, our patient portal development team has everything ready to define the project's technological stack (for the frontend, backend, and database) and choose a specific architectural approach. We also approve the necessary third-party Integrations (including EHR, payment gateways, telemedicine solutions, etc.).
Finally, we select tools and protocols to ensure our portal has a proper security level, including data encryption, user authentication/authorization methods, diagrams of interaction between components, etc.
UI/UX design
This stage involves building interface prototypes and gradually transforming them into a full-fledged design after usability testing. At the same time, our patient portal app development experts always take into account the requirements for the accessibility of the user interface. Basically, they are most accurately outlined in the WCAG 2.1 and ADA guidelines.
Development
Now, we can start working on the frontend and backend of the patient portal. Once individual functional modules are ready, we conduct unit testing to prevent hard-to-fix bugs at later stages of the project. This stage also involves the implementation of security mechanisms and integration with third-party solutions.
Testing and quality control
When the code base is ready, our patient portal development experts conduct rigorous testing, including functional, load, security, usability, etc. This stage ensures that the solution meets the best specs and software quality standards in healthcare.
Deployment and launch
Before launching the portal, we prepare all the necessary infrastructure, build a CI/CD pipeline, and set up a monitoring system. If needed, we can train your staff on how to use the portal. After all the previous stages are checked — we usually start deployment.
Post-release support and updates
To better understand its further optimization, our patient portal development experts regularly check the portal’s logs and metrics, collecting feedback. In addition, as post-release bugs are discovered, we fix them and, if necessary, implement new features.
Understanding the needs of your patients
A patient portal and medical website design should fully adapt to the target audience's problems. That is why it is essential to define them in advance. Based on our experience, we would like to highlight the following ones:
Long wait time when making an appointment. Patients often encounter long wait times in phone and in-person queues. A patient portal can help. It lets users book online appointments 24/7 and choose a specialist. In addition, it sends SMS or push notifications to remind patients about upcoming visits.
Lack of full access to medical data. Many patients are forced to visit clinics because healthcare organizations still document their test results manually. The patient portal gives access to electronic medical records, test results, and doctor recommendations, which can be easily downloaded or saved (for offline access).
Lack of understanding of the treatment plans. Patients may find it difficult to track their treatments' progress, which may result in forgotten, delayed, or canceled visits and procedures. To prevent this, portals display the treatment plan and the current status of therapy. In addition, patients get notifications about upcoming procedures, calendars, and recommendations, which is very smart.
Difficulties in paying for medical services. The need for patients to be physically present makes offline payments resource-intensive. Patient portals eliminate this headache with integrated payment systems, allowing users to view their payment history and current bills in just a few clicks.
Insufficient communication with the attending physician. In-person appointments to explain test results and treatment plans can be time-consuming for both patients and healthcare providers. Patient portals streamline this process with online chat and video calling capabilities.
Weak control over the treatment of chronic conditions. Patients with chronic conditions often lack convenient tools for regular monitoring. Portals can address this with real-time health data visualization, medication reminders, and appointment scheduling, as well as integrating with wearable devices for continuous data collection.
Low involvement in the treatment process.
Since some patients find it difficult to understand how their actions affect treatment results, the patient portal development team can also add interactive tools to the portal to track patients' treatment progress or provide educational materials. Gamification elements can enhance the effect.
Patient portal development challenges and solutions
In this section, we will analyze the most typical challenges of patient portal software development and the most effective ways to overcome them.
Ensuring compliance with regulations. Telemedicine hugely relies on strong data protection, first — to comply with laws like HIPAA and GDPR, and second — obviously, it is for patient trust. End-to-end encryption, role-based access control (RBAC), and multi-factor authentication are key practices, along with regular system audits and penetration testing to ensure security.
Integration with existing solutions in the organization's IT infrastructure. Many healthcare providers still use older systems that don't easily connect with modern software. To solve this, developers can build 'middleware' — software that acts as a bridge — to automate data transfer between patient portals and other systems, ensuring everything works smoothly.
Ensuring high performance and scalability. Many portals frequently freeze when user traffic exceeds the original design capacity. To solve this, developers can host the portal in a cloud environment that scales as users grow and use a microservice architecture to balance the workload across the portal's services. Additionally, they can optimize a database through indexing and caching.
Ensuring intuitiveness.
Since the target audience of patient portals is diverse (including the elderly, people with disabilities, and people with no technical literacy), there should be universal access to the full use of all portal functionality.To solve this, during the development of the patient portal software, the team should conduct user research and surveys to guide and optimize the software effectively. They should also adhere to the compliance of this software with the WCAG 2.1 guidelines.
Accessibility on mobile OSes. As patients increasingly manage their healthcare on digital devices, patient portals must offer a seamless mobile experience. Poor mobile optimization can lead to slow loading times and display issues. Developers can address this by building progressive web apps (PWAs) or cross-platform solutions, implementing offline access for key features, and optimizing content loading with techniques like lazy loading and data compression.
Patient portal software cost: What to expect
The cost of telemedicine app development depends on project complexity, the team involved in the patient portal software development process, geographic location, development timeline, and the scope of features. Let's examine each of the points that influenced the cost in detail:
1. Project complexity
Basic consultation apps with user registration, appointment scheduling, video calls, and messaging: $30K — $100K.
Advanced telehealth platforms with multi-user portals, integrated EHR, and health analytics: $100K — $300K+.
Telemedicine platforms with IoT/AI integration: $250K — $500K.
2. Team composition
A typical team for creating a basic patient portal usually includes:
2-3 developers: Where 1-2 are front-end developers, and 1 back-end developer.
The project manager: Tracks the project goals and wins.
QA specialist: Tests the app to make sure it works correctly.
3. Development timeline
The time it takes for patient portal software development also affects costs. Most telemedicine apps take between 2 to 6 months to develop:
Simple apps usually take about 2-3 months.
More complex apps may take up to 6-12 months.
4. Geographic location
American tech experts can be expensive. For example, a front-end developer might earn over $100K annually, about $8K monthly. He might charge between $70K — $80K for a three-month project.
Hiring remote developers can save you money. For instance, Eastern European developers or other regions often charge between $2,500 and $3,500 monthly. You can easily hire a similar team for about $30K to $40K for the same project.
If you want to find out the patient portal software cost in your case, please fill out this contact form.
Improving patient outcomes with data management: A case by Darly Solutions
From theory to practice — let's examine our relevant Darly Solutions experience through a top case from our portfolio.
In particular, we were approached by a HealthTech company specializing in consolidating unstructured medical data for organizations in the healthcare sector. They needed a custom digital solution to monitor clinical data.
Faced with a tight deadline and the need for high precision, we meticulously planned and assigned all the UX/UI design, web development, QA, and project management tasks. We also reviewed the team's work schedule, as some members had to work overtime. Finally, we carefully chose the technology stack. We settled on Angular, HTML, CSS, Docker, ngRx, TailwindCSS, NGX Pagination, and JSON.
Finally, our efforts paid off. We launched the product on time and met all design, functionality, and quality standards. As a result, the client has a competitive product with all the chances to thrive in the innovative telemedicine sector.
In general, the future of patient portal software development is closely connected with the fast development of modern technologies, such as:
Artificial intelligence and machine learning.
These technologies will personalize the portal and related healthcare services. AI-powered chatbots, including ones with recognition of human voice commands, will assist with scheduling appointments and answering FAQs. In advance, machine learning can also analyze patient data and symptoms to provide preliminary diagnoses. Blockchain. The introduction of blockchain technologies in patient portals can be aimed at more secure storage of their medical records and ensuring access to them only to authorized users. In addition, with its help, each interaction with data (adding, editing, and deleting) will be recorded, increasing the system's transparency.
Virtual and augmented reality. These technologies can form the basis of next-generation telemedicine solutions. In particular, in the future, patients will be able to interact with doctors at a distance without reducing the quality of service. AR interfaces will also help inform patients about upcoming treatment plans.
Internet of Things and integration with wearable devices. IoT solutions can provide end-to-end RPM in real-time (for example, portals will be able to collect and analyze data on the patient's pulse, blood pressure, oxygen level, and activity). Based on this data, doctors can receive instant notifications of critical changes regardless of patients' locations.
Big data and business intelligence. Examples of patient portals use big data to identify trends, such as tracking the rise in the incidence of a particular virus or assessing the effectiveness of treatments. Also, end-to-end medical data analysis ensures timely prediction of exacerbation of chronic diseases. Finally, doctors and administrators of healthcare institutions will be able to monitor departments' workloads and optimize appointment scheduling.
Biometric identification. Biometric mechanisms can give users access to the portal through fingerprint, face, or voice scanning, making the authorization process more secure and easier.
Conclusion
Now you know everything about patient portal development and can safely choose an off-the-shelf solution or search for a team to implement a custom one. If the second option is closer to you but you would not like to turn the search process into a real headache, you can contact us, and we will be happy to discuss the details of our future cooperation to implement your idea.
In today's rapidly evolving digital landscape, businesses and individuals constantly seek innovative ways to optimize their processes and enhance productivity. One key solution that has gained significant attention is custom-made software. Tailored specifically to meet unique requirements and objectives, it offers a large number of benefits compared to off-the-shelf alternatives that can limit your business's growth potential. Today, we are diving into the world of custom-made software, its advantages, and how it can revolutionize how businesses and individuals operate.
Understanding Custom-Made Software
The purpose of custom-made software is to offer a unique solution that aligns precisely with your needs and goals. Unlike standard software, which provides general functionality for a wide range of users, custom computer software is designed to align perfectly with unique workflows, business models, and user preferences. It is created from scratch, allowing complete control over its features, design, and integration capabilities.
Custom software can grow and evolve with your business. It can be designed to handle increased workloads, incorporate new functionalities, and seamlessly integrate with existing systems, ensuring long-term scalability and adaptability.
As for the user experience, it’s also optimized for your specific needs. Custom application software enhances efficiency and productivity by focusing on usability, intuitive design, and personalized workflows, leading to higher user satisfaction and engagement.
Mass-market software often includes unnecessary features and complexities, making it less efficient and harder to learn. Custom-developed software overcomes these challenges by offering user-friendly interfaces, streamlining processes, and automating repetitive tasks, significantly boosting productivity.
The advantages of custom-written software are that it offers enhanced security measures, guarding against potential vulnerabilities and ensuring heightened data protection. That is achieved through the implementation of strong encryption, access controls, and user authentication mechanisms, enhancing the security of sensitive data in custom-made software.
Planning Your Project and Managing Costs
Outline the Project Parameters
Clearly define the scope of your project by identifying the key features and functionalities required. Prioritize the must-have features and separate them from nice-to-have ones. That helps manage costs and ensures the development team focuses on the most crucial aspects.
Finances
Determine a realistic budget for your custom-made software development project. Consider complexity, development time, resources required, and ongoing maintenance costs. Discuss your budget with potential development partners to ensure alignment and feasibility.
Development Approach
Consider adopting an Agile development approach, such as Scrum or Kanban. Agile methodologies emphasize iterative development, allowing flexibility, frequent feedback, and continuous improvement. This approach helps manage costs by delivering software incrementally and adjusting priorities as needed.
Collaboration
Maintain open and transparent communication with your development team throughout the project. Regularly discuss progress, address concerns or changes, and provide timely feedback. Effective collaboration ensures that the software aligns with your expectations and minimizes the risk of costly rework.
Consider Long-Term Maintenance
Discuss post-development support options with your development partner and consider the need for future updates, security patches, and feature enhancements.
Unlike ready-made software that may require additional licensing fees or customization, a custom software tailoring solution that eliminates the need for unnecessary features and ongoing expenses. By partnering with a reputable development team and strategically planning your project, you can ensure the successful delivery of a custom-made software solution that meets your specific needs and unlocks new opportunities for your business.
How to Choose a Developer Team
When searching for a custom-made application software development partner, it is crucial to consider their knowledge, background, and previous work when evaluating their suitability. Look for developers with a deep understanding of your industry and a proven track record of delivering successful custom software solutions. Collaborating with an experienced development team will ensure a smooth and efficient process, resulting in a tailored software solution that meets your requirements and exceeds expectations.
Define Your Requirements
Clearly articulate your goals, functionalities, and budget before approaching a developer team. That will help you communicate your needs effectively and evaluate potential partners.
Look for Relevant Experience
Seek a developer team with experience in your industry or a similar domain. They will understand your unique challenges and have the expertise to deliver a solution that meets your specific requirements.
Check Portfolios and Client Feedback
Review the portfolios of custom-made software development teams to assess their previous projects and the quality of their work. Request references and reach out to past clients to gain insights into their experience working with the team.
Evaluate Technical Expertise
Assess the technical skills and proficiency of the developer team. Look for certifications, proficiency in relevant programming languages and frameworks, and a track record of successful software development projects.
Additionally, when considering developer teams for your custom software project, it's worth noting that specialists from Eastern European countries such as Ukraine or Poland are renowned for their high qualifications and expertise. For the reason that IT industry in these countries has experienced rapid growth and development over the years, resulting in a rich talent pool of skilled professionals.
Here are some reasons why specialists from Eastern Europe can be a valuable choice for your custom software development needs
High-Quality Expertise
Eastern European specialists are known for their strong technical skills, proficiency in programming languages, and up-to-date knowledge of industry best practices. They often possess advanced computer science and engineering degrees, ensuring high expertise.
Cost Efficiency
While offering exceptional skills and expertise, Eastern European specialists generally charge lower rates than their counterparts in North America or Central Europe. This cost advantage can be significant when working within a tight budget or seeking to maximize the value of your investment.
Communication Skills
English proficiency is widespread among IT professionals in Eastern Europe. That makes communication with the development team efficient and effective, ensuring smooth collaboration throughout the project.
The Development Process: Steps to be Followed When Building a Custom-Made Software
Requirements Gathering: Clearly define your goals, objectives, and functionalities. Discuss your vision with the developer team to ensure a shared understanding of the project scope.
System Design: The system design phase begins once the requirements are established. That includes designing the database structure, determining the architecture, and mapping the user interface (UI) and user experience (UX) elements.
Coding and Implementation: Qualified software engineers write the code, ensuring that the software meets the design specifications and incorporates any necessary integrations.
Backend Development: The backend is the "behind-the-scenes" part of the software that handles data storage, logic, and interactions with the frontend. Common technologies used in backend development include Node.js, PHP, and NestJS.
Frontend Development: The frontend is the visible part of the software users interact with. Technologies such as JavaScript, ReactJS, Angular, and Vue.js are commonly used for frontend development. These frameworks enable the creation of dynamic, responsive, and user-friendly interfaces.
Design: Design encompasses both the UI and UX aspects of the software. UI design focuses on the visual elements, while UX design ensures a seamless and intuitive user experience. Good design enhances usability and engagement.
Quality Assurance (QA): It involves thorough testing to identify and fix any bugs or issues. That ensures that the software functions correctly and meets the defined requirements. Testing is conducted at various stages of development to maintain high-quality standards.
Project Management:Project management ensures that the development process stays on track and meets deadlines. It involves effective planning, resource allocation, risk management, and stakeholder communication.
Deployment and Maintenance: Once the software has undergone thorough testing, it is deployed and available for use. Ongoing maintenance and support are provided to address any future needs or updates.
Here is a List With Brief Descriptions of the Key Technologies in Custom Software Development
Databases (DB): DB store and organize data used by the software. Popular database options include relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Firebase).
React Native: UI software framework for building cross-platform mobile applications. It allows for code sharing and rapid development across iOS and Android platforms.
ReactJS: ReactJS is a popular JavaScript library for building user interfaces. It allows for component-based development, reusability, and efficient rendering, resulting in fast and responsive web applications.
Angular: It’s an efficient JavaScript framework for building scalable and feature-rich applications. It provides a comprehensive set of tools and features for building complex frontend applications.
Vue.js: It’s a progressive JavaScript framework known for its simplicity and flexibility. It allows developers to adopt its features and scale applications as needed incrementally.
Node.js: Runtime environment that enables server-side JavaScript execution. It provides a scalable and efficient platform for backend development.
PHP: Widely-used scripting language for server-side development. It is known for its simplicity, extensive library support, and compatibility with various database systems.
Ionic Framework: Popular framework for building hybrid mobile applications using web technologies like HTML, CSS, and JavaScript. It offers a single codebase for multiple platforms, reducing development time and costs.
Summary
In summary, custom-made software offers unmatched benefits in today's technology-driven world. By carefully selecting a competent developer team and following a well-planned development process, you can create a cost-effective solution that meets your unique needs, improves efficiency, and enhances user experiences. By following these guidelines, you can access the total capacity of tailored solutions for your business and unlock the full potential for growth and success!
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