The Psychology Behind UX/UI Design


If you are working on a digital solution, one of its integral stages will be UX/UI design. While trivial projects usually have “beaten” paths for creating navigation and visuals, any deviation from the standard can lead to dissatisfaction among end users and increase the entry threshold for them. In this regard, no matter how sophisticated the logic of your project is, it is important to understand the usability principles maintained by human psychology to ensure its excellent user experience.
Theories of Perception in UX/UI Design
Generally speaking, there are several popular theories of perception in UX/UI design:
- Gestalt psychology aimed at gaining an understanding of how people associate individual objects with things that are meaningful to them. The main gestalt principles include figure-ground (according to which some objects, depending on their visual appeal, are perceived as key navigation elements, while others serve as background), similarity (according to which elements with identical visual characteristics are perceived as interconnected), proximity (according to which closely placed objects are also perceived as related to each other), and closure (which states that incomplete objects, if sufficiently detailed, can be perceived by users as complete).
- Affordance theory, claiming that to ensure intuitiveness, users should receive some cues from the interface from the very beginning on how to deal with a particular element – one way to do this is to use skeuomorphism;
- Hick's Law, which states that the time it takes a particular user to make a decision is logarithmic to the number of available options (which means that to maximize intuitiveness, the user's choice should always be limited);
- Fitts' Law, stating that the time it takes a user to reach a desired part of the interface depends on its size and distance (which means that to ensure a great user experience, you need to place interactive elements closer to the user's starting point);
- Signal Detection Theory, claiming that users can subconsciously distinguish between meaningful cues (calls to action) and background noise, meaning that they should be visually separated.
Cognitive Load: Its Effects on UI Design
Now let's move from theory to practice and consider individual insights extracted from the above theories of psychology in UX.
In particular, the first insight is the minimization of cognitive load, that is, the efforts of the human brain that must be applied to perform a specific target action. Thus, the importance of reducing the amount of information or tasks provided to the user becomes clear – otherwise, there is a high probability that the user will begin to act erroneously.
In practice, such brevity can be achieved by correctly grouping interrelated elements and removing elements whose functionality duplicates each other.
Emotional Response & UX Design
Another valuable insight from UX design and psychology is to establish an emotional connection with the end user through your interface. This is a global task that begins with user behavior analysis and identifying their desires, pain points, and intentions and ends with transforming the obtained information into design elements that resonate with them.
Ultimately, you will have to walk in the shoes of the average consumer of your software solution to ensure the proper level of empathy with your emotional design. In terms of practical implementation of the emotional response, such user empathy can be achieved through the integration of “user experience stories” that can be presented by a service provider to users as they get acquainted with the digital solution, as well as the use of the right color palette, forms, audio, pop-ups, and text.
The Role of Memory in User Interaction
Since, according to cognitive psychology in design, the average person can concentrate on one object for up to 20-30 minutes, it is important to take this aspect into account if your software solution involves long-term interaction with it.
Specifically, you can reduce the load on your users' memory by implementing elements and scenarios that work and occur in a way that is familiar to them. Otherwise, if something does not function as expected, it can lead to users’ confusion and erroneous actions.
Understanding User Behavior Through Heuristics
Heuristics are specific UI design principles that can predict user psychology. Here are some of them:
- Visibility of system status, which implies the importance of informing end users about what is happening with your software solution at the moment through progress bars, loading animations, or status messages;
- Match between the system and the real world, which emphasizes the importance of correspondence between the system's behavior and the knowledge and experience that users received before they became familiar with your software solution;
- User control and freedom, which implies the need to provide end users with the ability to freely navigate your software solution and manage negative scenarios;
- Consistency and standards, which determine the significance of logical connections between elements, terminology, and layouts;
- Error prevention, which consists of preventing erroneous actions by end users by providing them with unambiguous and understandable instructions;
- Recognition over recall, which states that to ensure better intuitiveness, users should “recognize” familiar patterns from the real world in elements and scenarios of your interface.
Thus, you have to perform a heuristic evaluation to check whether your solution is good in terms of usability. Also, note that in reality, there are many more psychology UI design heuristics, but the above list will be sufficient for a basic understanding of what is meant by the term excellent user experience.
The Impact of Attention on User Experience
Many designers, in order to encourage the user to perform a particular action, abuse pop-up notifications and other features to attract attention, thereby increasing the cognitive load, the inadmissibility of which we have already discussed earlier.
Instead, you can use such approaches as the correct building of a visual hierarchy, optimization of the color palette, breaking down complex processes into several simple ones, etc. And, of course, do not forget to appeal to the memory of users, which already contains some experience of interaction with other digital solutions and can automate some processes of dealing with them due to the familiarity of the mental models implemented.
User Motivation & Reward Systems in UX/UI Design
Finally, from the point of view of UX psychology, many UX/UI designs benefit from gamification, which motivates users to move toward the target action. In general, gamification is aimed at boosting user engagement and creating an exciting user experience that they don’t want to interrupt. Its main elements are rewards and recognition.
At the same time, it is crucial to note that some reward systems are too confusing for the average user and, thus, create unnecessary cognitive load instead of motivation. Moreover, gamification is not considered a universal approach that could be used in any project. Therefore, you have to always start with the appropriateness and the affordance of implementing this concept clearly and simply for the consumer.
Conclusion
We hope that with the help of this article, you were able to understand the importance of UX design psychology and how it is implemented in UI/UX principles like heuristics, emotional response, lowering cognitive load, user motivation, and others. If you are interested in creating a digital solution that fully meets all these psychological principles, feel free to contact us.
FAQ
The main goal of UX/UI design is to create a user-friendly and intuitive digital solution that meets the needs and expectations of its users.
Emotional response creates a connection between the user and the interface, making the experience more engaging and satisfying.
Heuristics are guidelines that predict user behavior. Principles like system status visibility, real-world match, user control, and error prevention help create a more intuitive user experience.
Visual hierarchy arranges elements in order of importance, guiding users' attention to key information first. This can be achieved through size, color, contrast, and positioning of elements.
Related articles

With the global aging population and the rise of chronic diseases, the remote patient monitoring market is booming as ever. From 2023 to 2024, it grew from $30.97B to $36.31B. And it won't stop here. Insider Intelligence predicts 70.6M US patients will use software for remote patient monitoring by 2025.
We can't overstate the importance of remote patient monitoring software. Such apps improve access to care, reduce hospital readmissions, and help save up to 60% on hospital visits, which results in higher-quality treatment in the comfort of patients' homes.
And benefits don't end up here. With ongoing digitalization via IoT and modernization of the healthcare system, don't wait for the best time for remote patient monitoring software development. The best time is now.
We've detailed remote patient monitoring apps below and covered their benefits, architecture, and top examples. You'll also see how Darly Solutions crafted an app for the health tech company. Read on, and stay tuned.
RPM monitoring software—is a digital tool for wearables, mobile apps, and medical devices that collects, analyzes, and shares patient data with medical personnel. Heart rate, blood sugar, and oxygen levels are among the most vital metrics. RPM software scores help catch health issues early, manage chronic conditions, and aid post-operative recovery.

How remote patient monitoring software works
From heart rate to blood glucose, each RPM system is designed to monitor a specific aspect of the body. However, elements included in any remote patient monitoring software development are typically the same. This is how the RPM system works:
- Collects and exchanges data.
Once calibrated, the devices send the data from the patient to the provider. The devices must have a Wi-Fi or LTE adapter for successful transfer. The data can also be sent via Bluetooth to IoT mobile apps via RPM devices. - Centralizes storage.
The provider securely stores the data collected from various sources, including patient devices, analytics systems, and e-medicine.
- Analyze.
The data is processed using advanced AI for management and analytics. Alerts are sent to caregivers, providers, and patients as needed, per their preferences. - Broadcasts.
Remote monitoring systems become telemedicine platforms when integrated with communication features like video conferencing, simplifying doctor-patient interaction.
- Sends emergency notifications.
When doctors identify health issues requiring daily monitoring, they oversee the data collected by the RPM system. Notably, it can notify emergency services if a patient needs urgent care. For non-urgent cases, patients can receive instructions for the next steps. However, HIPAA and similar regulations may restrict including sensitive patient information in certain notifications to protect privacy.
Why build remote patient monitoring software? Key advantages
Nevertheless, the RPM is part of the broader automation revolution; it has universal healthcare benefits overall. Let's examine the main of them:
Better access to health services
With remote patient monitoring software, medical services have no geographical boundaries. Patients can get timely medical attention at home and manage their health, fostering a greater sense of control under health conditions.
Improved patient outcomes
A study found that RPM cut hospital admissions for chronic care complications by 19% to 41%, which results in improved patient outcomes.
Cost-effective care with reduced readmissions
The average cost of hospital readmission is about $15,200, which makes the prevention of readmissions through remote patient monitoring software financially beneficial for both patients and providers. Even more, it is a well-established fact that early detection generally translates to lower healthcare costs.
Better client engagement and satisfaction
Over 94% of patients are satisfied with RPM's care. It sparks their curiosity about their health and boosts engagement. Such an increased sense of involvement often inspires commitment to treatment plans.
Early detection and timely intervention
The CDC reports that RPM can cut chronic disease complications by 40%. This highlights the need for swift intervention to reduce health risks.
Components of remote patient monitoring software
There is no one-fit RPM soft, as it differs in nature. However, each patient monitoring system generally has 3 to 5 basic components. Let’s delve into them:
Personal monitoring devices
From continuous glucose and heart rate monitors to blood pressure cuffs, digital scales, and peak flow meters.
Patient-side mobile applications
Prioritize user experience, making it easy for patients to access their health data. Additionally, they offer features like medication reminders and secure chats with healthcare providers.
Cloud database
Cloud repositories allow healthcare providers to store large patient data securely. They are scalable and accessible, adapting to growing datasets for long-term monitoring.
Hospital-side web app
These applications are part of hospital management software. They ensure compliance, enable integration, and support decision-making. Additionally, they offer reporting, notifications, and analytics to improve patient care.
Other modules
These comprise decision support systems, reporting tools, notification systems, and analytics platforms.
Essential features in remote patient monitoring solutions
Here are the essential features of a remote patient monitoring (RPM) solution:
Real-time tracking of patient vital signs
Wearable sensors, fitness trackers, blood pressure monitors, and glucose meters perfectly gather and handle real-time health metrics. Then, this data is sent to healthcare providers and added to Electronic Health Records (EHRs) for timely interventions and informed decisions preventing complications.
Intuitive interfaces and user-friendly features
Machines must be easy to set up, a breeze to wear, and simple to operate. Meanwhile, patients should access their data effortlessly through a smooth web or mobile app to track their progress. This connection allows seamless communication with healthcare providers, ensuring everyone's on the same page.
Accessibility features
Ultimately, create a system with all users in mind. Consider accessibility guidelines like WCAG and CVAA to pave the way for inclusive innovation. Encompass voice control for effortless data entry, navigation, and text-to-speech features to support people with dyslexia and other disabilities. Moreover, a patient-first design shines with screen reader compatibility, high-contrast modes, and a crystal-clear interface.
Personalized risk alerts and reminders
For swift and customizable alerts, the RPM system must adjust thresholds. For example, alerts can be sent when vital signs fall outside preset limits. This enables timely intervention to reduce the risk of adverse events.
Safe data transmission and storage
Patient data security is a top priority in remote patient monitoring software development. Thus, apps must comply with all regulations like HIPAA, as they protect the privacy and security of patient data and save from hefty fines.
Smooth EHR integration
EHR integration allows the automatic transfer of RPM data, giving healthcare providers access to complete patient histories for better decision-making and outcomes.
Reports and analysis of patient health data
Advanced analytics and reporting in remote patient monitoring software development provide valuable data insights for healthcare professionals (for data-driven decisions) and patients (to motivate healthier choices).
The architecture of a remote patient monitoring system
Remote health monitoring systems are designed with a multi-layered architecture. Basically, it has five core components that enable uninterrupted data flow within the system. Let’s break into the point of the whole structure:

Smart-connected sensors for health tracking
The sensor layer comprises remote monitoring devices such as EKGs, sleep trackers, smartwatches, and blood pressure monitors. Then, they transmit this data to the dedicated mobile app via Bluetooth or to the cloud via the Internet.
Patient interface
Patient-facing RPM apps collect real-time health data from connected medical devices, allowing manual entry of symptoms and medication intake. RPM apps often include data visualizations for tracking health trends and may have integrated telemedicine features, such as video conferencing for appointments, follow-ups, prescriptions, and virtual consultations.
Cloud RPM server
Cloud services form the core of RPM systems, providing secure storage, processing, and data analysis from devices and the RPM app. This engine also integrates with EHR systems to access patient health information (PHI) in FHIR format. It can identify trends, such as early signs of complications.
Medical staff dashboard
Patient data flows bidirectionally between the medical staff interface and the cloud RPM server, enabling effective management by care teams.
- Data visualization module.
Via charts and graphs that show trends in vital signs, medication adherence, and other data, the module gives providers a 360-degree view of the patient. - Alert management module.
The system promptly alerts clinicians to critical situations and device failures in real-time. - Reporting module.
The module generates custom reports on patient data, which hugely help track progress and gain insights over time. - Communication module.
This module has two-way messaging, video chat, and/or telephony integration and is made for secure, remote communication between clinicians and patients. - Appointment management module.
This module handles appointment scheduling and patient-provider communication, allowing both patients and providers to request appointments.
Depending on the organization's needs, a doctor-facing RPM interface can include other modules, such as patient management, care plans, and patient education.
Admin web panel
A key part of the RPM architecture is a control dashboard. It helps with admin tasks like configuring roles, managing patients, and setting alarms.
Remote patient monitoring software development: Key steps
Once you have a clear idea for your software product, find an experienced dev company to implement it. When contacting your tech partner, you don't need detailed software requirements. A high-level understanding of the functionalities is enough to get started for any custom healthcare software development services stages. Let’s break them down:

Step 1: Requirement collection and analysis
The process starts by refining your product vision. Then, define project goals based on the health conditions your RPM solution will address. Your team will then identify core functions, pick the best tech stack, and plan the app's architecture. If integration with systems like EHRs is required, your tech partner will ensure compatibility.
Step 2: Outlining security and compliance requirements
Remote patient monitoring software must follow HIPAA and FDA rules. The development team implements audit trails, encryption, secure cloud storage, and APIs for secure communication to ensure data security and privacy. They also define a testing strategy for the pre- and post-production phases.
Step 3: Prototyping and design
To create an intuitive, user-first staff interface, UX/UI teams conduct user research to define user personas and journeys. Based on this research, designers create a prototype reflecting both the initial vision and user needs, gathering feedback on the user experience. The team prioritizes a clean, engaging, and accessible design. Based on feedback, they will refine the prototype and send the final designs to the dev team.
Step 4: Development and integration
Tech experts will use best practices to develop your RPM system iteratively to meet regulatory compliance. This work may include front and backend components, patient and doctor apps, and integration of medical devices.
Step 5: Testing
When it comes to RPM development—thorough software testing is as important as the development itself. After testing, developers should prioritize IoMT device compatibility. They must also ensure smooth integration with the RPM system for the most stability.
Step 6: Ongoing improvements
After deployment, the dev team monitors and tunes the RPM system to meet business and tech needs. They provide training and support for patients and healthcare professionals.
Beyond monitoring and troubleshooting, your tech team will prepare a roadmap for software updates. This will enhance the system's features and security in the future.
RPM Software Deployment: Challenges and Practical Solutions
Let us explore the most notable challenges organizations encounter while deploying their RPM.
Regulatory compliance
RPM's compliance with HIPAA and GDPR relies on strong data security and privacy. It must meet standards like ISO 27001 and IEC 62304 for this.
What to do:
- Develop a comprehensive compliance framework according to all requirements like HIPAA, GDPR, FTC (Federal Trade Commission), FDA regulations, and more.
- Conduct regular audits and assessments outlining clear policies and protocols for staff.
- Provide ongoing staff training to ensure they are aware of their responsibilities.
Data security and privacy
Healthcare organizations handle sensitive patient data (vitals, medical history, personal details, reports, treatment plans). Unauthorized access poses the risk of data breaches and subsequent fines that could total millions of dollars.
What to do:
- Use encryption techniques of RPM-collected data, telehealth appointment recordings, and other sensitive patient health data.
- Implement strong authentication and role-based access.
- Regular audits and security assessments.
- Conduct employee and patient training.
- Adopt role-based access control (RBAC)
Technology integration and compatibility
Outdated systems may lack compatibility, hindering integration and impacting data accuracy and security. Integrating EHR and clinical systems can also be difficult, affecting data sharing and patient care. Ensuring interoperability for seamless data exchange adds another layer of complexity.
What to do:
- Assess current infrastructure compatibility.
- Follow interoperability standards and protocols.
- Adopt HL7 and FHIR standards.
Cost-benefit analysis
RPM implementation presents a cost-benefit challenge for healthcare organizations. While offering benefits like improved outcomes and enhanced care, the substantial upfront investment in hardware, software, infrastructure, licensing, staff training, regulatory compliance, and data security must be carefully weighed.
What to do:
- Conduct thorough cost assessments.
- Estimate ROI and potential cost savings.
- Strategically allocate resources.
Data precision and accuracy
Inaccurate data transmission from RPM devices (e.g., wearables) poses a significant challenge, potentially leading to misdiagnosis and compromised treatment. Several factors can affect data accuracy, including device calibration, signal interference, network issues, and device quality.
What to do:
- Choose quality sensors and wearables.
- Regularly calibrate devices.
- Implement quality assurance measures.
Lack of patient engagement
Some patients fear switching to modern healthcare and its tech just because they are used to in-person hospital visits. Thus, using the devices, checking vital signs, and messaging the doctor may be hard for the patients.
What to do:
- Prioritize a user-friendly interface.
- Craft tutorials for device usage and RPM data analytics interpretation.
- Incorporate gamification elements (e.g., badges, progress tracking) to incentivize engagement.
- Bridge language barriers for diverse patient populations by providing support in multiple languages.
RPM software development cost
The cost of developing Remote Patient Monitoring (RPM) software varies based on complexity, features, and the development team's location. Here’s a breakdown of the estimated costs associated with RPM software development:
- Basic RPM application ranges from $50K–$70K.
- Standard RPM software ranges from $100K–$400K or higher, depending on the specific requirements and features.
- Costs can be $500K or more for advanced solutions with complex systems and integrations.
Both building an in-house tech team and outsourcing software development come with significant costs: salaries/recruitment expenses versus hourly rates and vendor fees. Without proper research, you risk overpaying for a software solution—whether through in-house hiring costs or outsourcing fees—or settling for a product that doesn't meet your requirements.
To calculate the precise budget for your RPM software development idea—please fill out this form. We will contact you shortly.
Best RPM software
Here are some popular remote patient monitoring use cases that might inspire you for your own:
CoachCare
CoachCare was founded over a decade ago, now supports over 3,000 organizations, and serves over 150,000 patients. Boasting a remarkable RPM, it claims a success rate exceeding 95%. It advocates for RPM coverage and collaborates with groups like CMS and AMA. CoachCare's tech lets patients log vital health metrics via an app. Its simplicity boosts engagement. Experts recognize its support of the healthcare industry.

Healee
Healee is a health tech company founded in 2017, now handles over 700,000 visits per month, both onsite and virtual, and supports 5,000 physicians across 200 clinics. With EHR, e-prescription, and billing integrations, the Healee platform streamlines healthcare delivery in wellness, mental health, chronic care, and women's health.

Doctolib
Founded in Paris in 2013, Doctolib is a top healthcare booking platform. It serves over 400,000 providers and 50 million users. It handles 70 million monthly bookings in France, Germany, and Italy. It offers appointment scheduling, telemedicine, and patient messaging. These services reduce missed appointments by 60% and save doctors 1.5 hours per week on administrative tasks.

Senseonics
This company revolutionizes blood glucose monitoring. The system features a sleek, removable transmitter and a sensor expertly implanted under the skin by a healthcare pro. Connected to a mobile app, the sensor offers real-time insights, alerting patients through their smartphones or smartwatches when their glucose levels are too high. Sharing data with healthcare providers and family members becomes a breeze, ensuring optimal treatment strategies.
Currently, around 6,000 users benefit from the Eversense CGM system. By 2025, Senseonics aims to double that number.

Teladoc
Established in 2006, this Hoboken, New Jersey-based powerhouse is revolutionizing healthcare. With an extensive network of licensed professionals, HRS proudly claims the #1 spot in KLAS’ ‘Top Remote Patient Monitoring Companies’ from 2020 to 2023.
HRS offers its innovative PatientConnect platform, featuring over 90 tailored RPM plans for healthcare providers. Beyond monitoring, HRS embraces holistic care, providing behavioral health services like therapy and psychiatry, ensuring a comprehensive touch on every aspect of patient wellbeing.

Improving patient outcomes with RPM software: A case by Darly Solutions
In particular, the health tech company approached us about remote patient monitoring software development. They faced challenges with patient tech literacy, especially among the elderly. There was a risk of data overload for providers. Patient engagement was inconsistent. There was a need for system integration, like with EHRs. Plus, they had to ensure data privacy and security (HIPAA compliance).
Since the deadline was tight and there were a lot of high-precision requirements—we created a detailed plan for the project, assigned UX/UI design, web development, QA, and project management tasks, and pinpointed the tech stack.
Technology stack
We understood that choosing the right technology stack was crucial for success. After thorough consideration, we selected:
- Angular: For building dynamic web applications.
- HTML/CSS: For structuring and formatting the user’s interface.
- Docker: To streamline deployment through containerization.
- ngRx: For effective state management.
- TailwindCSS: To enable rapid UI development.
- NGX Pagination: For efficient handling of large datasets.
- JSON: For smooth and efficient data transfer between client and server.
Our efforts paid off. We launched the product on time, meeting all design, functionality, and quality standards. Our client now has a competitive product that is well-placed to thrive in the innovative telemedicine sector.

Read the details of the case here.
Wrapping up
Rising public interest, health concerns, and tech advances drive the RPM market to new heights in solutions and revenue. As we noted earlier, these technologies enable 24/7 health monitoring. They also provide remote populations with access to quality treatments.
Doctors, nurses, and other healthcare staff should focus less on routine, manual tasks in the next few years. They should focus on saving lives and providing treatment, which RPM can support perfectly. It can greatly reduce burnout and ease stress on global healthcare systems while driving market share to higher results and stakeholder benefits.
This is a great time if you're considering developing your RPM solution.

The implementation of artificial intelligence (AI) and machine learning (ML) has the potential to turn the healthcare industry upside down. And this global transformation is already beginning. Innovative technologies are being used in diagnostics and treatment. They are influencing pharmaceuticals, research work, and other aspects of medical practice.
Analysts at Global Market Insights have calculated that the AI market in healthcare is valued at $18.7 billion. However, by 2032, the situation will change. According to forecasts, its size will exceed $317 billion.

Considering this trend, we find it appropriate to explore the prospects that AI and the technologies based on it offer to medical professionals worldwide. We will also focus on the near future of AI-based medical solutions and discuss examples of digital products that are already available to specialists.
What Are Machine Learning Healthcare Projects?
Machine learning projects in the medical field involve the use of ML algorithms and models to perform various tasks for healthcare workers. These include:
- data collection and analysis;
- predicting the condition of patients and treatment outcomes;
- making decisions about the appropriateness of certain prescriptions, and more.
The effectiveness of using AI and ML in healthcare is confirmed by numerous specialized studies. Below are some examples:
- The Houston Method Research Institute used an AI-based tool for diagnostic purposes. Specifically, it was used to detect malignant breast tumors. The results shocked scientists. The system demonstrated a disease detection accuracy approaching 99%. Moreover, AI was able to analyze mammograms 30 times faster than humans.
- The Nationwide Korean Cohort Study focused on researching the effectiveness of predicting infectious disease outcomes using machine learning. The results showed that the accuracy of the applied ML model was over 90%.
- Scientists from Indiana University and Purdue University in Indianapolis developed an ML-powered system to predict the outcome of acute myeloid leukemia. The results of the model's tests demonstrated that it could predict remission with 100% accuracy. The likelihood of recurrence was correctly identified in 90% of cases.
- Researchers at BMJ Health & Care Informatics developed and tested a machine learning model for detecting NASH (non-alcoholic steatohepatitis). This disease is difficult to diagnose. However, the use of ML contributes to more accurate screening of NASH and allows for the timely application of effective treatments.
All of these statistics confirm the vast potential of machine learning in healthcare projects. So, what is this technology most often used for?
Popular Use Cases of AI Projects in Healthcare
According to Morgan Stanley Research, 94% of respondents (medical companies) reported using AI or ML in their practice.

Let’s take a look at which aspects of healthcare these technologies can optimize.
1. Pathology Detection
Machine learning models can be used to analyze various types of images. The goal is to recognize pathological conditions.
For example, they can be used to diagnose cancer, tuberculosis, and other infections.
How does this work in practice? Here are several examples of using ML in the field of pathology detection:
- A machine learning-based program analyzes tissue samples and helps identify malignant growths.
- ML algorithms recognize tuberculosis by examining sputum samples from an infected person.
- ML-based systems help differentiate between benign and malignant tumors.
An example of such software is AIM-PD-L1: an AI and ML-based tool that detects PD-L1. This protein is formed as a result of cancer cell development. Research on this solution showed that its results closely align with human diagnostics. Thus, the tool can be useful in identifying pathology.
Another solution from the same developer, PathAI, is the PathExplore panel for histopathological features. It can analyze tissue images at the pixel level. This allows it to examine millions of cells and accurately identify malignant ones.
2. Medical Imaging and Diagnostics
Healthcare machine-learning projects often use innovative technologies to analyze various images. These include CT scans, MRIs, mammograms, X-rays, and more.
Here’s how machine learning models can be used in diagnostics based on visual data:
- An ML-based system can analyze CT scan results and, with a high degree of accuracy, identify malignant tumors.
- Similarly, such platforms can diagnose ischemic strokes, such as hemorrhage, based on brain MRIs.
- Specialized ML-based tools allow for retina scans. This helps in the early detection of blindness due to diabetes, specifically diabetic retinopathy.
There are many similar solutions available on the market. Among them are Viz.ai and InnerEye.
The first, Viz.ai, is a care coordination system based on AI. It allows for automate detection of many diseases, including vascular pathologies.
The second, InnerEye, is a solution from Microsoft that significantly speeds up work with patient images. For example, with this platform, doctors can accurately differentiate between healthy and cancerous cells. It also accelerates the start of treatment by 13 times.
3. Personalized Medicine
Each patient is unique due to the following characteristics:
- genetic predisposition;
- medical history;
- lifestyle;
- comorbid health issues, and more.
Machine learning-based platforms are able to take all these factors into account when selecting treatment methods.
Here’s how this can work in practice:
- ML models analyze genomic data and recommend individualized treatment methods for oncological diseases.
- Thanks to predictive analytics, AI-based tools can adjust insulin dosage. This is possible through constant monitoring of its level in the patient.
- Machine learning algorithms help choose the optimal antidepressant based on the patient's psychological state and genetic predispositions.
As an example, let's look at IBM Watson for Oncology. This is a machine learning-based system that considers many factors when recommending cancer treatments. These include the compatibility of prescribed medications, possible side effects, and the effectiveness of treatment in each specific case. As a result, the system provides healthcare professionals with several therapy options from which they can choose the most optimal.
4. Drug Discovery Process
The use of ML can accelerate the invention of new pharmaceuticals. Specialized systems show excellent results in discovering the medicinal properties of various substances. They can also analyze the interactions of drug components and optimize clinical trials.
AI in healthcare projects can be used for this purpose as follows:
- ML models accelerate the search for antibiotics and antiviral drugs.
- AI-based modeling helps reduce the number of failed clinical trials, thus saving time and resources.
- Machine learning algorithms can analyze the structure of substances, assisting in the development of new drugs.
A notable example of using AI and ML in creating new drugs is AlphaFold by DeepMind. This tool is designed to determine the structure of proteins, which are the foundation of biological processes in every living organism. Currently, the platform is successfully used for:
- fighting malaria;
- searching for a treatment for Parkinson's disease;
- counteracting bacteria resistant to existing drugs.
5. Epidemic Prediction
One of the capabilities of ML models is analyzing patterns and making predictions about outbreaks of various diseases.
Here are some examples of using ML-powered solutions:
- Such systems can predict global pandemics. To do this, they analyze data on population movement and disease statistics.
- ML algorithms track seasonal disease spikes, such as the flu.
- “Smart” platforms can predict outbreaks of specific diseases in high-risk areas. For example, they can forecast cases of malaria or dengue fever.
EPIWATCH is one of the leading examples of such platforms. This tool uses artificial intelligence to predict epidemics that could reach a global scale. The system collects and processes extensive infectious disease data in real time. It has proven effective in providing early warnings about potential pandemics.
6. Remote Patient Monitoring
In recent years, IoT (Internet of Things) devices have become widely used in medicine. These are objects equipped with sensors that can collect and transmit data wirelessly without human intervention.
According to Yahoo!Finance, the IoT market in healthcare, was valued at $58.8 billion in 2024, and by 2032, it is expected to exceed $305.5 billion.

This situation is explained by the fact that AI and ML enhance the efficiency of wearable devices and health monitoring systems in general.
The use of ML in remote monitoring includes the following cases:
- Smartwatches can track irregular heart rhythms and detect instances of sleep apnea.
- ML models can analyze ECG data in real time. Based on the obtained data, they can predict a heart attack.
- AI-based inhalers can track the patient’s readings and warn about an asthma attack.
There are many such solutions on the market. These include popular devices like the Apple Watch and Fitbit. These smart bracelets can monitor heart rhythms and detect uncontrolled breathing stops.
There are also more complex systems available to healthcare professionals. For example, SafeBeing from Somatix. Thanks to wearable devices, this platform responds to patient gestures and draws conclusions about their health condition.
7. Virtual Assistants
Not everyone can visit a medical facility in a timely manner. Moreover, many people need assistance and support after being discharged from the hospital. AI handles these challenges effectively. Developers are actively creating digital assistants with integrated ML algorithms. These assistants are capable of providing first-aid and consulting patients after treatment.
What can such tools do?
- These platforms help assess health status independently and suggest possible diseases.
- Smart chatbots help schedule doctor visits, remind patients to take medications, and more.
- Virtual assistants help monitor the progress of chronic diseases.
There are many such solutions available to patients. Let’s look at the features of Ada Health as an example. This platform helps assess symptoms and provide preliminary diagnoses using machine learning algorithms. It can:
- track changes in the body over time;
- provide recommendations regarding treatment and a healthy lifestyle.
8. Psychiatric Assistance
ML algorithms help diagnose and treat various psychiatric disorders, including those used in the fight against depression and anxiety.
Practical examples of ML usage in psychiatry:
- Intelligent chatbots can mimic real-world conversations. They can answer patients' questions and provide recommendations.
- ML models can analyze user behavior on social media and detect suicidal tendencies.
- These digital solutions can analyze human speech and identify early signs of Alzheimer’s disease.
Woebot is a smart chatbot that helps people with mental health disorders. It can assess a user’s mood and emotions. Among its functions are conducting conversations with patients and providing personalized strategies for coping with difficulties.
9. Robotic Surgery
Just imagine. Surgeons no longer need to be in the operating room. All procedures are performed by a robot. Sounds like a scene from a sci-fi movie? Nevertheless, this is our reality. Developers have already created robotic systems based on AI that enhance the accuracy of surgical interventions and reduce rehabilitation time.
What can such software do?
- Smart surgical systems can perform minimally invasive surgeries.
- AI-based software shows excellent results in neurosurgery and orthopedics.
- ML models predict potential surgical risks and possible complications.
Here, we cannot fail to mention the famous Da Vinci surgical robot created by Intuitive Surgical. This robotic system offers medical professionals incredible possibilities in the field of minimally invasive surgery. Its features include fluorescence visualization, integrated table movement, a vision cart, and more. This allows for precise and effective surgical interventions.
10. Automation of Administrative Tasks
Routine tasks such as organizing document flow or billing require a lot of time, diverting medical staff from their primary duties — treating patients. The implementation of machine learning-based software allows automation of these processes, reducing the time spent by medical personnel.
AI-powered systems are handling numerous administrative tasks:
- Platforms based on NLP can extract data from medical records and update patient electronic charts.
- ML algorithms analyze insurance cases, minimizing fraudulent claims.
- Smart scheduling systems efficiently manage hospital resources.
An example of such software is the Optum system. It offers numerous solutions for the healthcare business, including a platform for Revenue Cycle Management. Its capabilities include billing, increasing revenue efficiency, medical coding, and documentation.
Benefits of Machine Learning for Healthcare Analytics Projects
The use of ML models in healthcare allows for the analysis of large amounts of medical data. Furthermore, such models are continuously trained and improved. The implementation of tools based on these models brings a number of benefits to both medical professionals and patients:

Early Disease Diagnosis
Identifying serious diseases at early stages reduces mortality, improves the quality of life for patients, and increases the likelihood of full recovery or sustained remission. For medical institutions, this helps reduce their expenses and saves time.
ML models excel at early diagnosis. They analyze medical images, test results, and patient medical histories. They then track patterns and detect even the slightest deviations from the norm.
Improvement in Patient Care Quality
This is facilitated by AI-based digital solutions for personalized care, virtual assistants, and chatbots. They help maintain a person's health outside of the hospital, for instance, after discharge or before visiting a specialist.
At the same time, such platforms help reduce the workload on medical institutions. They can provide the patient with an initial consultation and allow medical professionals to remotely monitor the patient's condition.
Development of the Pharmaceutical Industry
Innovative technologies allow for faster development of new medications. This is a step toward effectively combating various diseases. This is particularly relevant during global epidemics.
Cost Reduction
ML automates many processes in healthcare, from documentation management in clinics to diagnostics and treatment prescriptions. Additionally, the use of smart technologies helps reduce human errors and allows for some patients to switch to home care. As a result, medical institutions can increase the number of patients served and their profits.
Improvement in Treatment Effectiveness
In medicine, predictive models are used, which are trained on large sets of historical patient data. Such models can predict:
- the likelihood of recurrence;
- the need for hospitalization;
- the tendency for the disease to progress.
Medical professionals can use all this data to adjust the prescribed treatment to improve its effectiveness.
Key Challenges in Healthcare Machine Learning Projects
The implementation of machine learning in healthcare projects opens up many opportunities for the industry. We have already seen this today. However, alongside numerous advantages, some challenges may arise for innovators.
Security of Confidential Data
The digitalization of healthcare has led to a particularly sharp issue. We mean the preservation of medical confidentiality and the privacy of patient data. The use of virtual tools implies entering personal information into the system, which increases the risk of data leakage.
To mitigate these risks, maximum anonymity should be maintained. For example, financial and insurance data, as well as the patient's address, should not be included. It is also important to implement reliable data encryption methods and threat notification mechanisms on the platforms.
Quality of Data for Model Training
The effectiveness of ML models depends on the data input into the system. Inaccurate input data can lead to incorrect diagnoses, wrong treatments, and even death.
To prevent this problem, machine learning software should be used under the supervision of highly qualified medical staff.
Skepticism of Healthcare Professionals and Patients
Since machine learning projects in the medical field are still in the early stages of gaining ground, many doctors and patients are not fully confident in its capabilities. The main concerns include inaccurate diagnostics and the complete replacement of human involvement in medical practice.
To build trust, continuous training for healthcare professionals and patients is necessary. It is also important to notify people about the chosen treatment methods.
As for the complete replacement of human labor, this is highly questionable. Scientists believe that innovative technology will, in fact, expand the role of healthcare professionals. Their duties will include overseeing the operation of ML models and interpreting their results.
Difficulty of Integration with Existing Software
To ensure the smooth operation of medical institutions, new software products need to be seamlessly integrated into the existing infrastructure. The task becomes more complex because clinics may be using outdated systems that are not compatible with new technologies.
To solve this problem, investment in qualified IT personnel and gradual replacement of old software with new ones is necessary.
Technologies Used in Machine Learning Projects in Healthcare
Such high efficiency in AI projects in healthcare is achieved thanks to the wide range of technologies used in specialized software. Let's look at the main ones.
Computer Vision
This is the ability of a machine to understand and interpret visual information from the external world. In healthcare, it is used for analyzing medical images for subsequent diagnosis and treatment.
Examples of use:
- detection of tumors in X-rays, CT scans, or MRIs;
- analysis of biopsy results to identify malignant formations.
Robotic Process Automation (RPA)
This involves using bots (software robots) to perform repetitive tasks. In medicine, this technology is applied to automate administrative processes.
Examples of use:
- processing insurance claims;
- billing;
- inputting data into electronic patient records.
Logistic Regression
This is a statistical machine learning algorithm that is effective for predicting the probability of disease and classifying ailments.
Examples of use:
- assessing the risk of developing diabetes;
- determining the likelihood of cardiovascular diseases.
Support Vector Machines (SVM)
This is a supervised machine learning algorithm that is best suited for classification, i.e., separating data into different categories. It is used in medicine for diagnostic purposes.
Examples of use:
- differentiating between benign and malignant tumor cells based on biopsy data;
- classifying genes to identify genetic disorders.
Natural Language Processing (NLP)
This is a field of artificial intelligence that enables computers to understand, interpret, and generate human language. It is used to process medical text, such as doctor’s notes or specialized literature.
Examples of use:
- analyzing electronic medical records to extract patient data;
- virtual assistants and chatbots to assist patients outside medical facilities.
Large Language Models (LLM)
These are a specific type of machine learning models trained on large datasets. Their capabilities include understanding and generating human-like language.
Examples of use:
- answering complex medical questions;
- automating clinical documentation.
Deep Learning (DL)
A subset of machine learning that uses neural networks with multiple layers to perform tasks. It is applicable for image recognition and speech processing. It is widely used in medical imaging, as well as in fields such as genomics and pharmaceuticals.
Examples of use:
- developing new medications;
- diagnosing diseases based on visual data.
Reinforcement Learning (RL)
A type of machine learning where an agent learns by interacting with its environment, in other words, through trial and error. This technology helps optimize the effectiveness of treatment strategies.
Examples of use:
- robotic surgical systems;
- personalized treatment for various diseases.
The powerful potential of AI-based technologies suggests that the future of healthcare lies in them.
Future Trends in AI and Machine Learning in Healthcare Projects
It is predicted that in the coming years, AI and machine learning will continue to strengthen their position in healthcare. This is facilitated by:
- better awareness of these technologies among doctors and patients;
- an increase in the number of developers capable of creating and integrating innovative systems;
- a growing demand for skilled healthcare services and medications.
What can we expect in the near future?

Transformation of Primary Healthcare
AI and machine learning systems will take on more responsibility during a patient's initial visit to the doctor. They will classify patients based on their risk level, using examination results. Patients with a low probability of illness will be notified immediately. Those with a high risk will be referred to specialists.
This will reduce the waiting time for referrals and ease the burden on specialists.
Improvement of Healthcare Accessibility
According to the International Labour Organization, 56% of people living in rural areas have no access to healthcare. In cities, the situation is better but still concerning, with 22% of the population unable to access medical services.
AI and machine learning have the potential to fundamentally change this situation. This will be possible through telemedicine and mobile health services.
Focus on Data Security
AI system developers understand the importance of ensuring data security in healthcare. The HIPAA Journal states that in 2023, over 133 million medical records were exposed due to data breaches. This means the problem is becoming global in scale.
As a result, IT specialists will work on enhancing the reliability of the security measures being implemented.
Progress in Early Disease Detection
Modern intelligent software is capable of recognizing symptoms at the very early stages of disease development. However, in the near future, AI capabilities will go even further. The first steps in this direction are already being taken. An example is the Sybil tool developed by scientists from the Massachusetts Institute of Technology. It can predict the development of lung cancer within a year with 94% accuracy.
This is a huge breakthrough in healthcare. It has the potential to save millions of lives.
Emphasis on Personalized Treatment Plans
Doctors will increasingly move away from general prescriptions that do not account for the specific characteristics of individual patients. AI systems will be used to analyze medical histories, genetics, and other factors. Based on this analysis, personalized treatment methods will be selected.
This approach is particularly relevant for treating complex diseases such as cancer.
Darly Solutions Case Studies
Finally, we would like to share the experience of the Darly Solutions team. Our custom healthcare software development company has implemented many successful AI-powered projects for healthcare.
A company approached us with concerns about patient safety during the diagnosis of infectious diseases. They decided to rely on AI and machine learning for the accuracy and safety of their research.
The Darly Solutions development team created a platform for the client that can achieve 99.9% accuracy in clinical diagnostics. To achieve such impressive results, we used the following technology stack:
- Python for machine learning and data analytics;
- JavaScript and React for creating an intuitive user interface;
- WordPress for backend development.
We successfully implemented predictive tools, high-quality data visualization, and a user-centered UI/UX design in the diagnostic solution. As a result of our collaboration, the client’s goals were met. The company received a flexible, scalable, and highly efficient system.

Conclusion
It can be confidently stated that machine learning projects in the medical field are the future of global healthcare. Intelligent solutions have the potential to revolutionize disease diagnosis and treatment, patient care, and drug development.
Do you want to follow the latest trends and provide the highest quality services? Now is the perfect time to find an expert team to develop an AI and machine learning-based medical application.
The Darly Solutions team is ready to assist you with this! Contact our manager to discuss the project details and receive a digital solution that will exceed all your expectations.

The future of healthcare is digital. In 2022 alone, the global patient portal market reached $2.9B, as the Grand View Research reports. By 2030, it’s projected to grow even higher—at a CAGR of 19.44%. This trend reflects how public and private healthcare organizations strive to digitize paper documentation and automate everyday business operations.
Indeed, the stakes in healthcare are high. Even minor errors can lead to incorrect diagnoses and worsen patients’ conditions. This is where patient portal software greatly minimizes errors, particularly those caused by human factors
Below, read on how to create a patient portal. We’ll analyze the target audience’s needs, dive into the most successful examples of its implementation, and examine the nature of the target audience's requirements.
What is a patient portal system?
An online patient portal is a web or mobile solution (usually for Android and iOS platforms) that gives patients access to medical records, helps schedule appointments in a few clicks, and easily communicate with healthcare providers at any time.
By automating the interaction between the parties via the patient portal, organizations can improve the quality of care while making their services more accessible and convenient for patients.
In particular, modern patient portal requirements are:
- Fast and secure access to their medical data and records with guaranteed privacy protection.
- High-quality medical services without the need to wait in long queues.
- A clear understanding of the treatment plan and progress.
Healthcare organizations instead aim to:
- Reduce their administrative costs – in particular, for maintaining paper documentation.
- Maximize personnel efficiency without the risk of burnout.
- Increase patient satisfaction through transparent interaction and remote patient monitoring.
- Comply with the healthcare regulations.
- Reach a new level of income by reducing expenses and attracting new patients.
That is why the patient portal system is the one-stop solution that, if implemented correctly, covers all the above-mentioned needs. This is typically achieved through the following features:
- Access to medical records (including medical history and test results).
- Appointment booking (with the option to select the date, time, and doctor).
- Online consultations (for example, via video calls and chats with doctors).
- Repeat prescription orders (automatic issuance of electronic prescriptions and reminders for refills).
- Online bill payment.
- Personal data management (including patient contact information).
- Push notifications (reminders for upcoming visits, tests, vaccinations, etc.).
- Educational materials.
- Feedback tools (surveys for patient satisfaction and forms for submitting complaints, etc.).
Types of patient portals: Which fits your healthcare needs?
Generally, there are two global types of patient portals: integrated and standalone. The former is presented as a component of electronic health records (EMR/EHR) and is fully tied to the infrastructure of a healthcare facility. Integrated portals ensure uninterrupted data exchange between doctors and patients but, in the case of ready-made solutions, are limited by the functionality offered by the specific healthcare provider.

Standalone portals, however, come in two forms: SaaS and on-premise. The former are hosted in the cloud and are available by subscription, which is especially convenient for healthcare providers within small organizations. Their advantage is quick deployment and configuration. At the same time, their customization options are often limited.
As for the second category, these are software solutions installed on local servers of a specific healthcare organization. They provide comprehensive control over data but require significant infrastructure and support costs. They can also be difficult to scale and integrate with third-party solutions.
It is worth noting that every medical organization has its own regular processes and specific business tasks distributed among different departments. In particular:
- The reception desk keeps track of patient records.
- Laboratories collect, process, and store test results.
- The finance department is responsible for payments and insurance processes.
- Doctors and medical personnel work with medical records and appointments.
All the above processes can rarely be integrated into a single system, which makes it difficult to automate them using only one off-the-shelf patient portal. Moreover, medical institutions vary greatly in specialization (including clinics, dentistry, laboratories, hospitals, etc.), and ready-made products do not always meet their needs.
If we add to this the need to comply with regional security standards for patient data, it becomes clear that out-of-the-box solutions may not be viable. This is the main reason why healthcare organizations are increasingly resorting to custom healthcare portal development.
Patient portal requirements: Key features and functionalities
Now, let's check the main functionalities and features that should be integrated into a patient portal.
User authentication and access management system
This portal component uses OAuth 2.0 and OpenID Connect for secure login. It protects users' credentials and enables multi-factor authentication. Usually, developers provide multi-level access with restrictions based on user roles (including patients, doctors, administrators, etc.).
At the same time, when implementing role-based access, it is important to adhere to widely recognized patient data security policies, such as HIPAA and GDPR. Specifically, doctors and administrators should have full access to all patient data. In contrast, individual patients should only be able to view, edit, and delete their info.
Medical data storage
The storage is located on local or cloud servers using AES-256 and TLS 1.3 for data encryption. By the way, many cloud vendors have ready-made solutions for healthcare organizations that meet the standards of patient data privacy (including AWS HealthLake, Azure Healthcare, and others). It is also crucial to ensure that such storage is protected against data misuse and unauthorized access.
Integration with EHR systems
This integration is necessary for consolidating patient data. Thus, developers must adhere to FHIR and HL7 standards to ensure compatibility and data exchange. As for the integration itself, if we are not talking about legacy solutions, it is carried out through an API.
Finally, to ensure that the patient portal system complies with the requirements of the National Coordinator for Health Information Technology (particularly, the ONC's Cures Act), it is essential that the platform could get full access to the patient, with all the ability to edit and delete.
Appointment schedules, doctors’ cards, and telemedicine tools
The first two components involve creating a catalog with therapists’ information and a scheduling system where patients can book visits. This can be achieved through RESTful API to synchronize with hospital calendars. Also, integrating with trusted video communication platforms like Zoom Healthcare can facilitate direct communication between patients and doctors.

Automation of bill calculations and online payments
Online payments are processed through integrations with payment gateways like Stripe or PayPal. In general, they must support PCI DSS standards. As for the automated billing system, this is essentially a regular calculator that “pulls up” data on the cost of services selected by the patient and sums them up (minus insurance and benefits, if any).
Integration with wearable devices
This is necessary so that doctors can monitor the condition of patients in real time. To do this, developers use APIs to collect data from devices (for example, from Apple HealthKit or Google Fit, as well as more specialized IoT equipment). At the same time, they must also implement a mechanism for obtaining prior patient consent to collect personal data.
Messaging
It also makes sense to integrate a chat (with the ability to attach media files) for interaction with doctors, supporting end-to-end encryption (E2E) and using WebSockets protocols that provide real-time messaging.
User dashboards
The patient portal needs an interface for each user role. Basically, it should adapt the data and tools for doctors, admins, and patients. Among other things, it can also be enriched with advanced analytical tools. For example, Power BI or Tableau can be used to generate reports and visualize data (assessing attendance dynamics, treatment results, patient satisfaction, etc.).
How to develop a patient portal software: From concept to launch
When it comes to custom solutions, our telehealth website development services are provided in several subsequent stages. Let’s consider them in detail.
Ideation and requirements analysis
At this stage, our team consolidates the portal concept of custom healthcare portal development, according to your business goals, unique aspects of your internal business processes and IT infrastructure, the needs of the target audience, and an analysis of competitors’ strengths and weaknesses. Based on this blueprint, we create documentation indicating functional and non-functional requirements.
Architecture design
From now on, our patient portal development team has everything ready to define the project's technological stack (for the frontend, backend, and database) and choose a specific architectural approach. We also approve the necessary third-party Integrations (including EHR, payment gateways, telemedicine solutions, etc.).
Finally, we select tools and protocols to ensure our portal has a proper security level, including data encryption, user authentication/authorization methods, diagrams of interaction between components, etc.
UI/UX design
This stage involves building interface prototypes and gradually transforming them into a full-fledged design after usability testing. At the same time, our patient portal app development experts always take into account the requirements for the accessibility of the user interface. Basically, they are most accurately outlined in the WCAG 2.1 and ADA guidelines.
Development
Now, we can start working on the frontend and backend of the patient portal. Once individual functional modules are ready, we conduct unit testing to prevent hard-to-fix bugs at later stages of the project. This stage also involves the implementation of security mechanisms and integration with third-party solutions.
Testing and quality control
When the code base is ready, our patient portal development experts conduct rigorous testing, including functional, load, security, usability, etc. This stage ensures that the solution meets the best specs and software quality standards in healthcare.

Deployment and launch
Before launching the portal, we prepare all the necessary infrastructure, build a CI/CD pipeline, and set up a monitoring system. If needed, we can train your staff on how to use the portal. After all the previous stages are checked—we usually start deployment.
Post-release support and updates
To better understand its further optimization, our patient portal development experts regularly check the portal’s logs and metrics, collecting feedback. In addition, as post-release bugs are discovered, we fix them and, if necessary, implement new features.
Understanding the needs of your patients
A patient portal and medical website design should fully adapt to the target audience's problems. That is why it is essential to define them in advance. Based on our experience, we would like to highlight the following ones:
- Long wait time when making an appointment.
Patients often encounter long wait times in phone and in-person queues. A patient portal can help. It lets users book online appointments 24/7 and choose a specialist. In addition, it sends SMS or push notifications to remind patients about upcoming visits. - Lack of full access to medical data.
Many patients are forced to visit clinics because healthcare organizations still document their test results manually. The patient portal gives access to electronic medical records, test results, and doctor recommendations, which can be easily downloaded or saved (for offline access). - Lack of understanding of the treatment plans.
Patients may find it difficult to track their treatments' progress, which may result in forgotten, delayed, or canceled visits and procedures. To prevent this, portals display the treatment plan and the current status of therapy. In addition, patients get notifications about upcoming procedures, calendars, and recommendations, which is very smart. - Difficulties in paying for medical services.
The need for patients to be physically present makes offline payments resource-intensive. Patient portals eliminate this headache with integrated payment systems, allowing users to view their payment history and current bills in just a few clicks. - Insufficient communication with the attending physician.
In-person appointments to explain test results and treatment plans can be time-consuming for both patients and healthcare providers. Patient portals streamline this process with online chat and video calling capabilities. - Weak control over the treatment of chronic conditions.
Patients with chronic conditions often lack convenient tools for regular monitoring. Portals can address this with real-time health data visualization, medication reminders, and appointment scheduling, as well as integrating with wearable devices for continuous data collection. - Low involvement in the treatment process.
Since some patients find it difficult to understand how their actions affect treatment results, the patient portal development team can also add interactive tools to the portal to track patients' treatment progress or provide educational materials.
Gamification elements can enhance the effect.

Patient portal development challenges and solutions
In this section, we will analyze the most typical challenges of patient portal software development and the most effective ways to overcome them.
- Ensuring compliance with regulations.
Telemedicine hugely relies on strong data protection, first—to comply with laws like HIPAA and GDPR, and second—obviously, it is for patient trust. End-to-end encryption, role-based access control (RBAC), and multi-factor authentication are key practices, along with regular system audits and penetration testing to ensure security. - Integration with existing solutions in the organization's IT infrastructure.
Many healthcare providers still use older systems that don't easily connect with modern software. To solve this, developers can build 'middleware'—software that acts as a bridge—to automate data transfer between patient portals and other systems, ensuring everything works smoothly. - Ensuring high performance and scalability.
Many portals frequently freeze when user traffic exceeds the original design capacity. To solve this, developers can host the portal in a cloud environment that scales as users grow and use a microservice architecture to balance the workload across the portal's services. Additionally, they can optimize a database through indexing and caching. - Ensuring intuitiveness.
Since the target audience of patient portals is diverse (including the elderly, people with disabilities, and people with no technical literacy), there should be universal access to the full use of all portal functionality. To solve this, during the development of the patient portal software, the team should conduct user research and surveys to guide and optimize the software effectively. They should also adhere to the compliance of this software with the WCAG 2.1 guidelines.
- Accessibility on mobile OSes.
As patients increasingly manage their healthcare on digital devices, patient portals must offer a seamless mobile experience. Poor mobile optimization can lead to slow loading times and display issues. Developers can address this by building progressive web apps (PWAs) or cross-platform solutions, implementing offline access for key features, and optimizing content loading with techniques like lazy loading and data compression.
Patient portal software cost: What to expect
The cost of telemedicine app development depends on project complexity, the team involved in the patient portal software development process, geographic location, development timeline, and the scope of features. Let's examine each of the points that influenced the cost in detail:
1. Project complexity
- Basic consultation apps with user registration, appointment scheduling, video calls, and messaging: $30K-$100K.
- Advanced telehealth platforms with multi-user portals, integrated EHR, and health analytics: $100K-$300K+.
- Telemedicine platforms with IoT/AI integration: $250K-$500K.
2. Team composition
A typical team for creating a basic patient portal usually includes:
- 2-3 developers: Where 1-2 are front-end developers, and 1 back-end developer.
- The project manager: Tracks the project goals and wins.
- QA specialist: Tests the app to make sure it works correctly.
3. Development timeline
The time it takes for patient portal software development also affects costs. Most telemedicine apps take between 2 to 6 months to develop:
- Simple apps usually take about 2-3 months.
- More complex apps may take up to 6-12 months.
4. Geographic location
American tech experts can be expensive. For example, a front-end developer might earn over $100K annually, about $8K monthly. He might charge between $70K-$80K for a three-month project.
Hiring remote developers can save you money. For instance, Eastern European developers or other regions often charge between $2,500 and $3,500 monthly. You can easily hire a similar team for about $30K to $40K for the same project.
If you want to find out the patient portal software cost in your case, please fill out this contact form.
Improving patient outcomes with data management: A case by Darly Solutions
From theory to practice—let's examine our relevant Darly Solutions experience through a top case from our portfolio.
In particular, we were approached by a HealthTech company specializing in consolidating unstructured medical data for organizations in the healthcare sector. They needed a custom digital solution to monitor clinical data.
Faced with a tight deadline and the need for high precision, we meticulously planned and assigned all the UX/UI design, web development, QA, and project management tasks. We also reviewed the team's work schedule, as some members had to work overtime. Finally, we carefully chose the technology stack. We settled on Angular, HTML, CSS, Docker, ngRx, TailwindCSS, NGX Pagination, and JSON.
Finally, our efforts paid off. We launched the product on time and met all design, functionality, and quality standards. As a result, the client has a competitive product with all the chances to thrive in the innovative telemedicine sector.

Find out more about this case here.
The future of patient portal development
In general, the future of patient portal software development is closely connected with the fast development of modern technologies, such as:
- Artificial intelligence and machine learning.
These technologies will personalize the portal and related healthcare services. AI-powered chatbots, including ones with recognition of human voice commands, will assist with scheduling appointments and answering FAQs. In advance, machine learning can also analyze patient data and symptoms to provide preliminary diagnoses.
- Blockchain.
The introduction of blockchain technologies in patient portals can be aimed at more secure storage of their medical records and ensuring access to them only to authorized users. In addition, with its help, each interaction with data (adding, editing, and deleting) will be recorded, increasing the system's transparency.
- Virtual and augmented reality.
These technologies can form the basis of next-generation telemedicine solutions. In particular, in the future, patients will be able to interact with doctors at a distance without reducing the quality of service. AR interfaces will also help inform patients about upcoming treatment plans.
- Internet of Things and integration with wearable devices.
IoT solutions can provide end-to-end RPM in real-time (for example, portals will be able to collect and analyze data on the patient's pulse, blood pressure, oxygen level, and activity). Based on this data, doctors can receive instant notifications of critical changes regardless of patients' locations.
- Big data and business intelligence.
Examples of patient portals use big data to identify trends, such as tracking the rise in the incidence of a particular virus or assessing the effectiveness of treatments. Also, end-to-end medical data analysis ensures timely prediction of exacerbation of chronic diseases. Finally, doctors and administrators of healthcare institutions will be able to monitor departments' workloads and optimize appointment scheduling.
- Biometric identification.
Biometric mechanisms can give users access to the portal through fingerprint, face, or voice scanning, making the authorization process more secure and easier.
Conclusion
Now you know everything about patient portal development and can safely choose an off-the-shelf solution or search for a team to implement a custom one. If the second option is closer to you but you would not like to turn the search process into a real headache, you can contact us, and we will be happy to discuss the details of our future cooperation to implement your idea.
Connect with us
.webp)
We are a tech partner that delivers ingenious digital solutions, engineering and vertical services for industry leaders powered by vetted talents.