Clinic networking platform: Increasing the brand’s NPS by 14%
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Project overview
Our client, REVIV, is an international network of more than 108 clinics that provide IV therapy and personalized and precision nutrition. Since its foundation in 2013, it has grown from one Miami clinic into a global brand operating across 47 countries.
REVIV needed a centralized hub to provide over a hundred clinics with the most recent information on proprietary products, safety guidelines, marketing materials, news, and quality standards. That’s how the idea for REVIV HUB was born.
Besides keeping all clinics on the same page, our client wanted to enable access to the company’s approved suppliers, documentation, and industry training from a single place. On top of that, REVIV strived to facilitate networking and communication between network members.
REVIV asked us to build a platform to facilitate clinic network communication and management while remaining secure and user-friendly. The client needed to launch the platform as promptly as possible. They were also upfront about the requirements being prone to change during our collaboration.
Once we shook hands on the project, our team got to work.
Services
Business challenges
The fast pace of the project represented one of the key challenges for our development team. At the same time, the platform had to include numerous features, such as an advanced admin panel. Also, the client wanted to refine the project’s details during the development.
Following the discovery phase, we identified the following business needs and technical requirements that would guide our project moving forward:
Strategic business needs
Technical requirements
Let’s discuss how we can meet your time-to-market requirements while ensuring a robust and scalable solution.
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Solutions
We designed, developed, and thoroughly tested the platform’s usability, protection, and other aspects. The final product included the following:
- Secure signup and login
- A document repository and information-sharing features
- Dynamic forums
- An event hub
- An admin panel
- Human-centered design
Despite the fast-paced project timeline, we conducted thorough user research to design the platform’s interface and refine its features based on real-world feedback. We also completed extensive testing to ensure the platform was ready for deployment.
Human-centered, responsive UI/UX design
We designed every aspect of the platform, from the login page to the event calendar, dwelling on user research and feedback. We refined our wireframes in iterations in line with our human-centered design philosophy. This way, we settled on the most intuitive and easy-to-use interface. Our team also paid attention to the platform’s look and feel on devices of all types and sizes. Thus, we ensured our design would remain responsive no matter how users access the platform.
Thanks to our efforts, all the platform's tools save users time and effort. For example, the admin panel’s content management features reduced the time spent managing the website by 24%.
Documentation repository
The platform serves as a centralized hub for all the materials and documents clinics may need to access. That includes documentation on REVIV’s products, standards, safety protocols, and marketing or promotional materials.
We implemented the repository to enable documentation sharing, complete with search and filtering tools to facilitate retrieval. Because some of the documentation contains proprietary data, we added robust access control and breach prevention measures to protect all files.
Forums, news sharing, and event hub
The platform’s networking toolkit enables REVIV clinics worldwide and the company HQ to share news and insights. Clinics also need to interact with each other and access facilitated meet-ups. We introduced three key features to comprise the networking toolkit: forums, news sharing, and event hub.
Thanks to simple yet powerful forums, users have productive, in-depth discussions without struggling to keep up with the conversation. Meanwhile, clinics use news-sharing tools to exchange insights and spread the word about upcoming meet-ups. Finally, the event hub combines event management capabilities for organizers with an easy calendar-based event lookup and booking for potential participants.
Admin panel
Of course, the platform wouldn’t be complete without a robust admin panel for the brand’s clinic network managers. This admin panel centralizes all the tools REVIV’s employees need to manage the website’s content and the platform’s users. It also provides comprehensive analytics on every clinic’s performance, powered with easy-to-grasp dashboards and charts.
One of the most significant goals was to protect the admin panel from unauthorized access. Therefore, we analyzed and factored in all potential security risks during the platform’s development. As a result, the admin panel comes with robust role-based access and a breach prevention system.
Personalized subscriptions
To put users in charge of their experience with the platform, we implemented the user grouping feature. Thanks to it, users can choose the content they want to see in their feeds by selecting specific add-ons.
The ability to customize content feeds boosted user engagement as users could now tailor their experiences to their preferences and needs. To ensure personalized subscriptions remained a value-adding feature as our client’s business evolves, we created a scalable system for expanding the available add-on selection in the future.
Tech stack
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Impact
Apart from delivering the product within the required timeline and adapting to evolving requirements, we also helped our client realize a solid return on investment:
- 24% decrease in the working time spent on managing the company’s website thanks to the admin panel
- 19% faster information retrieval among the network’s member clinics
- 14% increase in the net promoter score among clinics within the first six months after the platform’s launch
- 21% improvement in operational efficiency across the platform’s users
We’ll help you speed up releases and keep your product evolving.
Testimonials
We leverage cutting-edge technologies to develop powerful and innovative solutions.
The responsiveness, attention to detail and high-level communication from Darly Solutions was outstanding. Communication with the team was all online and was absolutely seamless. They were highly responsive, worked to tight deadlines and provided great feedback and communication throughout the entire project to ensure it remained on schedule and all quality requirements were being met. They exceeded all of our expectations, from design through to delivery.
LLC Darly Solutions's team performs well since the collaboration started. They are fluent in specific programming languages, they are also fluent in English, and they have a great response time. What is most unique and impressive about Darly Solutions is that everyone in the team is inherently communicative and understands the expertise of their respective fields. The team is very agile and can predict stress situations in which we work together to fix and maintain.
Darly Solutions' work so far inspires confidence, as they're skilled and trustworthy. The health platform is incredibly happy with their work. The team at Darly is communicative, responsive, and responsible. I’d recommend them to people looking to do more than build a simple little software.
By collaborating with Darly Solutions, there is a significant improvement in the project's quality of codes compared to their original codebase. They lead efficient project management and keep the client updated with their reports. They're a flexible team that delivers promising results. They don't just do as they're told, they actively participate in the design process, which is going to yield us a much better platform in the end.
Darly Solutions was able to develop the site with all functions running. The team was responsive throughout the engagement. They excelled at scheduling and delivered projects on the specified timeline. The whole team was a pleasure to work with. I am very glad that I entrusted them with my project, this is the best company for me!
The quality of their work is very high, and we get very good customer feedback on what our site looks like. They're very reliable and have a great overview of the technologies they're using. They meet our deadlines and are very accurate with their time estimations on a project. In addition, they're responsive and great with communication with a great command of English — it's very easy to talk to them. Moreover, we've integrated them into our development and scrum process, where we have daily stand-ups with their project manager and developers through Slack.
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