School management platform: Achieving an 89% satisfaction rate with user-centric workflows
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Project overview
Data is everything, and this is true in education as well as in any other sector. However, Nigeria’s education sector struggles to effectively exchange data regarding student and enrollment information, school assessment scores, and financial details.
Our client, School Integral, wanted to facilitate data exchange between the many stakeholders of the education sector with a school management platform. These stakeholders included students and their parents, administrators, teachers, schools, and government bodies, among others.
The digital platform’s mission was simple: fix fragmented data flows and power financial transparency in the education sector.
The stakes were high for our client. The digital platform had to be intuitive and accessible for 3,000 schools, 25,000 teachers, and 200,000 students, with the user base expected to grow further post-launch.
That’s why School Integral needed a reliable UI/UX design partner to get the user flows and interface design right from the get-go.
Services
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Challenges
School Integral’s key challenge was ensuring the platform’s intuitiveness and convenience for a variety of users, from students and teachers to administrators and government officials. That required a strong focus on visual communication, streamlined information architecture, and easy navigation.
Our client also expected users with varying levels of digital literacy to turn to the digital platform. So, screen reader compatibility was a must.
Finally, School Integral expected its partner to conduct extensive user research to inform all design choices. Our client also needed a partner ready to collaborate closely with the product owner and iteratively refine the design based on continuous user feedback.
Based on our discovery phase, we outlined School Integral’s business needs and requirements that guided our collaboration during the project:
Strategic business needs
01 Ensure the digital platform’s interface is streamlined, user-centric, and intuitive
02 Secure user engagement of at least 75% within the first year
03 Achieve a user satisfaction rate, as measured by the CSAT score, of at least 80%
04 Increase the user retention rate by at least 15% with iterative design improvements within the first year
05 Increase the conversion rate by at least 20% with iterative design improvements
Technical requirements
01 Perform comprehensive user research involving all stakeholders, from students and teachers to administrators and government bodies
02 Design and streamline the information architecture for the digital platform
03 Deliver wireframes and interactive prototypes for the user-centric interface design
04 Refine the design in iterations based on feedback from users and the product owner
05 Prioritize visual communication for displaying data analytics
06 Ensure screen reader compatibility to accommodate various levels of digital literacy
07 Take into account data privacy and security features
08 Achieve a task success rate of at least 80% for the platform
09 Minimize the time on task during iterative design refinements
10 Secure the system usability scale (SUS) score of at least 75
11 Limit the user error rate to 20% for the platform’s workflows
Let’s discuss how our user-centric design experience can remove friction from your solution.
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Solutions
Based on our extensive user research, we designed wireframes and interactive prototypes for School Integral’s digital platform. Our research ensured the design responded to the specific challenges and needs of Nigeria’s education system.
Together with the product owner and early users, we refined the wireframes and prototypes to streamline user flows and improve the task success rate even further.
The solution itself consisted of:
- School portals
- Enrollment availability and management
- Student information
- Teacher information
- User profiles and management
- Analytics dashboards
- Search
Our UI/UX design services helped our client secure an 81% engagement rate and an 89% CSAT score for the platform. Our attention to streamlining navigation, information architecture, and user flows also led to an above-the-benchmark 82 SUS score and limited the user error rate to 11%. Our iterative improvements, in turn, drove user retention by 17% and increased conversions by 21%.
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School portal
This portal brings together all information about a specific school, such as the number of students and the student-to-teacher ratio. An intuitive yet powerful search allows users to quickly find the right school, and they can send applications to any school right on the platform. The portal also enables users to create an account in several simple steps.
Our minimalist school profile layout with a clear information hierarchy turned the browsing experience into a convenient and simple affair. Our focus on streamlining navigation, in turn, helped the portal secure an SUS score of 83 and a task success rate of 88%.
Enrollment management
School staff can view enrollment information for each class in a single table, review applications, and centralize admission decisions. Users can also easily apply students and add exam results from the same screen.
Thanks to a decluttered table view, working with enrollment information became easier and faster, as stated by users during our prototype testing.
Analytics dashboard
This dashboard combines all school data, allowing users to customize the view to aggregate data across all schools or show it for a specific institution. Thanks to an optimized layout and our focus on visual communication in the form of charts and graphs, this data is easy to understand at a glance.
Our efforts to make data analytics easy to work with paid off. The module scored the highest during our system usability and task success assessments.
User profiles and management
We designed user profiles for six categories of stakeholders: teachers, students, schools, state representatives, organizations, and EdTech partners. All users can be viewed and managed from a single dashboard.
We also took extra care in creating minimalist profile layouts adapted to each category. For example, student profiles centralize personal details, grades, and medical records. Teacher profiles, in turn, display their classes, disciplines, and performance metrics in intuitive charts.
Comprehensive yet simple profiles were among the main satisfaction points among early adopters, as frequently cited in the CSAT feedback we received.
Screen reader compatibility
To ensure the platform remains accessible to all users, we defined what elements were needed for screen reader users, as well as the announced content, content order, and native semantic roles. We then outlined the focus order and behavior and validated the user experience.
We tested our design prototypes with multiple screen reader solutions that were the most popular with the target audience based on our user research. As a result of our accessible design and UX validation efforts, users can enjoy a seamless, streamlined user experience while using screen readers.
Streamlined navigation and search
The platform contained multiple components, each with a lot of information and features. So, we had to pay extra attention to navigation when preparing and refining wireframes. To streamline platform navigation, we minimized the number of steps required in iterations and made it predictable, consistent, and clear.
In addition to that, we added a search bar at the top of every screen so that users could easily find the needed information across the platform. Search results can be refined using a variety of filters, streamlining the experience further. Search bars were also strategically placed throughout the platform, allowing users to look up specific students, teachers, and so on.
Our efforts in the matter of navigation and search paid off, with the time on task for these actions reduced by 48% compared to the first design iteration.
Tech stack
Impact
Thanks to our user-centric, accessible interface with streamlined information architecture and navigation, School Integral’s digital platform achieved and surpassed our client’s multiple KPI targets, including:
We design user-centric, intuitive interfaces that meet accessibility standards and streamline user flows.
Contact usTestimonials
The responsiveness, attention to detail and high-level communication from Darly Solutions was outstanding. Communication with the team was all online and was absolutely seamless. They were highly responsive, worked to tight deadlines and provided great feedback and communication throughout the entire project to ensure it remained on schedule and all quality requirements were being met. They exceeded all of our expectations, from design through to delivery.
LLC Darly Solutions's team performs well since the collaboration started. They are fluent in specific programming languages, they are also fluent in English, and they have a great response time. What is most unique and impressive about Darly Solutions is that everyone in the team is inherently communicative and understands the expertise of their respective fields. The team is very agile and can predict stress situations in which we work together to fix and maintain.
Darly Solutions' work so far inspires confidence, as they're skilled and trustworthy. The health platform is incredibly happy with their work. The team at Darly is communicative, responsive, and responsible. I’d recommend them to people looking to do more than build a simple little software.
By collaborating with Darly Solutions, there is a significant improvement in the project's quality of codes compared to their original codebase. They lead efficient project management and keep the client updated with their reports. They're a flexible team that delivers promising results. They don't just do as they're told, they actively participate in the design process, which is going to yield us a much better platform in the end.
Darly Solutions was able to develop the site with all functions running. The team was responsive throughout the engagement. They excelled at scheduling and delivered projects on the specified timeline. The whole team was a pleasure to work with. I am very glad that I entrusted them with my project, this is the best company for me!
The quality of their work is very high, and we get very good customer feedback on what our site looks like. They're very reliable and have a great overview of the technologies they're using. They meet our deadlines and are very accurate with their time estimations on a project. In addition, they're responsive and great with communication with a great command of English — it's very easy to talk to them. Moreover, we've integrated them into our development and scrum process, where we have daily stand-ups with their project manager and developers through Slack.
LLC Darly Solutions are highly skilled at UI/UX and follow very good engineering standards, and have been very professional in its approach to all the work to date (including the initial consultancy, which was the deciding factor). They have taken ownership of the work in way that demonstrates how much they value the work they are doing and consequently the work we are doing. I am gaining confidence that the decisions they make are good decisions and that this will result in a product that will exceed our initial expectations.
Darly Solutions developed the app in a quick manner, and the code quality was excellent. The professional team was committed to building a successful product. The code quality was good, and the app has been built in a little more than 1 month, which is a result I'm very happy with. They were laid back but professional at the same time.
Darly Solutions’ work helped my business tremendously. They were able to identify key areas for growth and improvement. The team was communicative and professional throughout the entire engagement. LLC Darly Solutions is a solutions-oriented vendor that drives results. They’re really professional and they know what they’re doing. The team knows how to identify my problems and solve them.
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