Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface

team size
10
country
Thailand
Client Name
NextPlay Technologies, Inc.
Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface
Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interfaceDigital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface
Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface

Signup and account management

The user journey starts with the signup page. When designing the user flow, we ensured the registration form was simple and fast to fill out. We also verified that all entered data met format requirements with comprehensive validation rules.

Our UX optimization efforts allowed us to reduce the user error rate for this flow by 43% compared to the first design iteration. This led to a task success rate of 94% for signups.

Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface

Role-based access features

In line with our client’s requirements, we designed and implemented the platform functionality for two categories: users and admins. Users have access to billing and campaign creation and management features. Admins, in turn, can review all campaigns to decide whether to approve them.

These role-based features were refined during our user research and testing for maximum task success rate and usability. These efforts helped us secure a SUS score of 82 for the whole platform.

Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface

Secure billing

Before users can create their first campaign, they must add their billing details to the account. We streamlined this process using a form with stringent validation rules. During development, we also ensured the financial data remained safe by encrypting it at rest and in transit.

Thanks to the implemented validation rules, error rates during billing information input were limited to 8% during our testing. Our attention to billing data security, combined with strong user authentication, also minimized the risk of security incidents and helped foster trust among customers.

Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface

Campaign creation and management

We implemented four types of campaigns, each with a distinct form adapted to the specific type: click-through, coupon, interactive, and impression. Regardless of the selected type, however, users can easily select the desired budget and target audience. Targeting features include parameters like demographics, location, interests, game genres, and used devices.

On top of that, we refined user flows to enable users to easily review and manage their campaigns. Editing them is also made easy so that users can refine their targeting based on campaign results.

Campaign creation and management, the platform's core features, were the main drivers behind the solution’s ROI and customer satisfaction score, as they were intuitive and convenient.

Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface

Campaign analytics

To help users make well-weighed decisions on campaign management, we designed and implemented robust campaign analytics features. As a result, the platform visualizes all crucial metrics like clicks, unique users, cost per 1,000 impressions, and total spending in easy-to-grasp charts and graphs updated in real time.

Thanks to our focus on visual communication, users can easily view and understand all campaign data in a single dashboard. Our efforts in implementing real-time data streaming and optimizing the solution’s performance ensured users always have access to timely insights based on the latest data.

Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface

Responsive interface

In addition to the intuitive, fast desktop interface, we also created a smooth and frictionless mobile UI/UX design, refining it based on our multi-faceted testing results.

Thanks to our use of ReactJS, the platform shows top performance and boasts a native-like look and feel on mobile screens of all sizes. The mobile interface’s SUS score also matched that of its desktop counterpart.

Our focus on performance optimizations, in turn, ensured the response time and latency on mobile devices were as low as on desktop.

Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface
Digital ad platform: Reaching a 91% CSAT score with a high-performance, streamlined interface
Advertising Placement System | Darly Solutions Portfolio
5.0 avg rating

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The responsiveness, attention to detail and high-level communication from Darly Solutions was outstanding. Communication with the team was all online and was absolutely seamless. They were highly responsive, worked to tight deadlines and provided great feedback and communication throughout the entire project to ensure it remained on schedule and all quality requirements were being met. They exceeded all of our expectations, from design through to delivery.

Kieran Donovan
Kieran Donovan
Managing Director, Corporate Advisory Firm

LLC Darly Solutions's team performs well since the collaboration started. They are fluent in specific programming languages, they are also fluent in English, and they have a great response time. What is most unique and impressive about Darly Solutions is that everyone in the team is inherently communicative and understands the expertise of their respective fields. The team is very agile and can predict stress situations in which we work together to fix and maintain.

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Carol Arao
Product Owner, Software Development Company

Darly Solutions' work so far inspires confidence, as they're skilled and trustworthy. The health platform is incredibly happy with their work. The team at Darly is communicative, responsive, and responsible. I’d recommend them to people looking to do more than build a simple little software.

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Jürgen Bröker
Executive Director, Healthcare Platform Co.

By collaborating with Darly Solutions, there is a significant improvement in the project's quality of codes compared to their original codebase. They lead efficient project management and keep the client updated with their reports. They're a flexible team that delivers promising results. They don't just do as they're told, they actively participate in the design process, which is going to yield us a much better platform in the end.

PJ Fisher
PJ Fisher
Head of Tech, Software Consulting Firm

Darly Solutions was able to develop the site with all functions running. The team was responsive throughout the engagement. They excelled at scheduling and delivered projects on the specified timeline. The whole team was a pleasure to work with. I am very glad that I entrusted them with my project, this is the best company for me!

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CEO, Mama Travel

The quality of their work is very high, and we get very good customer feedback on what our site looks like. They're very reliable and have a great overview of the technologies they're using. They meet our deadlines and are very accurate with their time estimations on a project. In addition, they're responsive and great with communication with a great command of English — it's very easy to talk to them. Moreover, we've integrated them into our development and scrum process, where we have daily stand-ups with their project manager and developers through Slack.

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Felix Leontyev
Head of Technology, PSS AG

LLC Darly Solutions are highly skilled at UI/UX and follow very good engineering standards, and have been very professional in its approach to all the work to date (including the initial consultancy, which was the deciding factor). They have taken ownership of the work in way that demonstrates how much they value the work they are doing and consequently the work we are doing. I am gaining confidence that the decisions they make are good decisions and that this will result in a product that will exceed our initial expectations.

Gordon Lang
Gordon Lang
CTO, Vidina Solutions Ltd

Darly Solutions developed the app in a quick manner, and the code quality was excellent. The professional team was committed to building a successful product. The code quality was good, and the app has been built in a little more than 1 month, which is a result I'm very happy with. They were laid back but professional at the same time.

Piotr Nowakowski
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Founder, 79 Characters, Inc.

Darly Solutions’ work helped my business tremendously. They were able to identify key areas for growth and improvement. The team was communicative and professional throughout the entire engagement. LLC Darly Solutions is a solutions-oriented vendor that drives results. They’re really professional and they know what they’re doing. The team knows how to identify my problems and solve them.

Maiza Simeon
Maiza Simeon
Founder, Food App Startup

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